Customer Service Coordinator

Job Description

Job Description

We are seeking an attentive, dependableCustomer Service Coordinator to handle incoming calls, relay critical messages, and manage after-hours administrative workflows in our small, dog-friendly office. In this role, you will perform essential administrative assistant tasks while acting as a reliable telephone operator , fielding varied calls that average about one minute each and dispatching on-call personnel. While this is not a high-pressure call center environment, candidates with a strong customer service mindset, background as a medical assistant , or prior experience in medical or insurance intake will excel. Day-to-day work involves basic reception duties, updating logs using Microsoft Office tools like Word and Excel , organizing schedules, and maintaining light facility tidiness. You will also coordinate with an off-site logistics team or office administrator to ensure smooth shift handoffs and follow HIPAA standards.

Competitive Pay: $17/hr DOE to start! If you are transitioning from another customer service, we offer great starting rates for our 1st shift hours. 

Comprehensive Benefits: Includes premium health insurance (medical, dental, vision) and eligibility for an incentive recognition bonus program.

• Answer inbound phone lines swiftly, gather accurate caller details, and deliver top-tier customer service during brief, one-minute interactions.
• Act as an overnight telephone operator , routing urgent matters, taking clear messages, and entering on-call physician and service schedules.
• Function as an overnight administrative assistant , checking daytime messages, updating internal documentation in Word , and entering records in Excel .
• Perform light reception and front-desk maintenance duties, including sorting monthly mail, stamping envelopes, and keeping common office areas clean.
• Support incoming inquiries related to patient intake, prescription routing, or health insurance verification, drawing on skills typical of a former medical assistant .
• Track night-shift communication logs and dispatch transport or courier logistics requests as needed.
• Review night notes and forward pending action items to the daytime office administrator using the Microsoft Office suite.
• Maintain complete compliance with HIPAA regulations and facility security guidelines while operating the overnight shift independently.

• Typing & Data Entry: Ability to touch-type accurately without looking at the keyboard; solid basic spelling and computer literacy.
• Software Familiarity: Comfortable handling day-to-day clerical tasks using Microsoft Office , specifically entering table data in Excel and creating notes or logs in Word .
• Communication & Background: Fluent in English (bilingual Spanish/English is a plus); prior experience in customer service , a multi-line call center , an insurance office, or as a reception specialist.
• Healthcare Knowledge: Experience as a medical assistant or medical administrative assistant is helpful for navigating HIPAA and medical intake terminology.
• Office & Systems Acumen: Working knowledge of front-office processes, message escalation, and scheduling coordination typically overseen by an office administrator .
• Scheduling & Routing: Understanding of basic delivery, service dispatch, or transport logistics to direct after-hours requests to the right on-call staff.
• Reliability & Independence: Must have dependable personal transportation (location is not bus-accessible) to report in during all weather conditions, a steady work history, strong attendance, and comfort working alone on an 8-hour shift in an office with dogs.

• Low-Stress, Independent Shift: A very laid-back, quiet work atmosphere with low call volumes where you can read, study, or do coursework during downtime.
• Dog-Friendly Workplace: Enjoy a relaxed office culture featuring canine companions on-site.
• Casual Dress Code: Comfortable, relaxed dress standards with self-expression welcomed (piercings, tattoos, and hair colors welcome).
• Comprehensive Training: Dedicated 1-on-1 shadow training on 1st or 2nd shift before transitioning to independent overnight operations.

Whether your background is in customer service, office, administrative or insurance , we look forward to talking to you! Join a team that values high-performance grit! Apply today by submitting your resume. We look forward to reviewing your application. 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.