Senior Account Manager (Northeast National Accounts)

Senior Account Manager for Enterprise Accounts

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Fundamental Components:

• Develops and executes account management strategies for strategic, complex, sensitive, large customers. This also includes discussions on service levels and expectations, process improvements, maintaining accuracy of benefits plans, identification of gaps in service levels, and determination of root causes and solution development through cross-functional coordination via internal and external decision makers.
• Works collaboratively within Aetna and across business functions to ensure customer needs are understood and key issues are addressed.
• Responsible for Customer Relationship Management for day-to-day contact and various Third Party Vendor contacts.
• Understands industry trends, regulatory/legislative changes and Aetna policy changes and able to explain impact to the Customer's/Account Strategy.
• Co-leads coordination for communications of any CVS/Aetna News (i.e. general business announcements, operational support, etc.)
• Required to communicate with internal and external parties. May require travel to offsite locations for in-person meetings.

Skills Required for this Role:

• Adept at execution and delivery (planning, delivering, and supporting) skills.
• Adept at problem solving and decision making skills.
• Adept at collaboration and teamwork.
• Adept at growth mindset (agility and developing yourself and others) skills.
• Flexible mindset.

Experience Required:

• 5+ years of relevant account management health care industry experience.
• Demonstrated experience working with large National sized customers as an Account Manager.

Education:

• Bachelor's degree in business or related field or equivalent experience.
• Health & Life license.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $54,300.00 - $159,120.00

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.