Member Engagement Manager
Issa
ISSA is the leading trade association for the cleaning and facility solutions industry worldwide. Our purpose is to change the way the world views cleaning. The association represents businesses, organizations, and professionals across the entire cleaning industry chain, including manufacturers, manufacturer representatives, wholesalers, distributors, in-house service providers, building service contractors, residential cleaners, and more.
The Member Engagement Manager is the primary driver of member engagement and retention. This role owns the front line of the member experience, serving as the central triage point for inbound and proactive outreach, extracting critical insights, identifying risks, and surfacing growth opportunities before they escalate. The qualified individual is responsible for cultivating high-touch, high-frequency engagement across assigned accounts to ensure members are actively connected, informed, and realizing measurable value. Every interaction is strategic.
Acting as the operational bridge between members and the Senior Sales Team, this role qualifies needs, uncovers objectives, identifies expansion opportunities, and documents all relevant intelligence within Salesforce to ensure seamless sales execution. This position is both relational and analytical. It requires structured engagement reporting to protect revenue and accelerate growth.
Duties and Responsibilities
Secure Annual Membership Renewal Retention Rate
Onboarding of Renewing Members
Proactive Digital & Verbal Membership Engagement Communications
Order Entry
Service Members on all inquiries such as invoicing, LMS, login issues etc. Minimum response time of 1 business day requirement.
Manage data integrity through a strong CRM discipline - Sales Force
Logging 100% of member communications within CRM Sales Force
Identify new business opportunities and provide leads to Sr. Account Executive or Chief Engagement Officer
Exceeding individual and team sales performance goals
Maintaining business relationships with customers
Support the deployment of services sold
Act as backup for Sr. Account Executive or Chief Engagement Officer for sales
Represent ISSA at industry events
Other duties as assigned
Key Performance Indicators
Final key performance indicators (KPIs) will be established based on member segmentation by your direct supervisor.
Annual Membership Retention Percentage
Annual Member Engagement Percentage
Annual Net Promotor Score
Minimum Weekly Average Engagement Activities:
15 Two-Way Engagement Calls (Not Voicemail)
30 Outbound Engagement Calls
50 Proactive Engagement Emails (Not Responsive Emails)
100% Response to inbound communications
Key Competencies
Thorough understanding of traditional and emerging customer services tactics
Strong verbal and written communication skills
Ability to multitask, work independently and efficiently under deadlines
Positive attitude
Mandatory Qualifications
Proven experience in customer success, account management or similar
Validation of hitting performance goals
Ability to work within an office setting
Proficient in CRM and/or AMS software
Associate degree in business administration or equivalent work experience
Minimum of 3 years experience in sales, customer service, or account management
Proficient in Microsoft Office suite, including Word, Excel, Outlook, PowerPoint, and Teams.
Beneficial Qualifications
Experience working with trade associations or a similar not-for-profit environment a plus
Knowledge of the cleaning, facilities management, and/or restoration industry a plus
Project management certification a plus
Bilingual abilities are a plus
Compensation details: 50000-60000 Yearly Salary
PIa15555949797-26289-41232675
- 20 Nov 2023Private Client Manager w/m - Wine & SpiritFrom Luxe Talent, International Recruitment and Training Consultancy specialised... ...cover all Benelux market: to leverage the potential, you will engage with them in the most exceptional manner and deliver bespoke experiences...Suggested
- ...advertising products, creative solutions, and strategic best practices.- Engage C-suite stakeholders to build trusted partnerships and unlock... ...marketing, social or brand partnerships.- Track record of managing client and agency relationships, including C-suite engagement.-...SuggestedLocal area
- About PleoMessy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for...Suggested2 days per week3 days per week
- Ben jij een gedreven, resultaatgerichte verkoper die graag succes behaalt? Wil jij werken bij een internationaal bedrijf waar jouw winnaarsmentaliteit beloond wordt? Dan is Lyreco op zoek naar jou!Wie zijn wij?Lyreco is een toonaangevende leverancier van werkplekproducten...SuggestedFull time
- ...a strategic partner to your assigned portfolio. You will use executive networking and prospecting skills to identify, develop and manage new relationships within your assigned portfolio to meet revenue targets. You will orchestrate in-person inspiration sessions positioning...SuggestedLocal area
- We’re looking for a hardworking, driven individual with superb energy, passion and initiative for new business acquisition. The Enteprise Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in ...Worldwide
- ...leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a... ...advertising.Our Agency team, is looking for an Agency Account Manager to join the Amazon Ads team based in Amsterdam. As an Agency Account...Work experience placementWorldwideFlexible hours
- Subway - 1472-0 is looking for a Sandwich Artist in Johnstown, NY. Your primary responsibilities will include providing excellent guest experiences, preparing and serving food, and maintaining cleanliness in the restaurant. The role accommodates both full-time and part-...Full timePart timeShift work
- About LucidAt Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing” approach to ...Hourly payLocal area
- Account Manager, EnterpriseLocation availability:Amsterdam: Hybrid working 2 days a week in the officeAbout the positionWe are seeking an Account Manager, Enterprise to bring hyper growth to a selected portfolio of our most important and strategic customer accounts.Key...Contract work2 days per week
- ...Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented... ...team. In this role, you'll be responsible for identifying, engaging, and converting new business opportunities for our industry...Worldwide
Nexthink
Amsterdam, NY5 days ago - 21 Apr 2023Customer Operations Manager Benelux - FashionLuxe Talent, een internationaal rekrutering en selectieagentschap gespecialiseerd in Fashion, Luxe, Retail en FMCG, zijn we op zoek naar een B2BCustomer Operations ManagerBenelux inFashion voor één van onze klanten...Full time
- ...includes seven full-time and one part-time member, many of whom have been with me for over... .... ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Mickey... ...meeting sales targets. Willingness to engage in sales conversations. Bilingual Spanish...Full timePart timeWork at officeLocal areaFlexible hours
- ...including brand, international, data, and product, while directly managing our external search agency to surface crucial insights and... ...Google App Campaigns and Apple Search Ads to drive installs and engagement, aligned to our retention and LTV goals.Manage the Google...Full timeSummer workWork at officeFlexible hours
$18.7 - $20.11 per hour
...?Position SummaryIf you’re looking for a career with unmatched earning potential you’ve come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position. This dynamic...Hourly payWeekly payFull timeTemporary workLocal areaFlexible hoursWeekend workWeekday work- ...naar een carrière waarin je kunt doorgroeien en positieve impact kunt maken. In ons Sales LCV team is een plek voor je vrij.Sales Manager (I of II) - Team Sales LCVBij Ayvens in Nederland werken ruim 1.000 collega’s met veel passie en plezier. Ook bij team Sales LCV. Dit...Full timeFlexible hours
- ...Country Procurement is een plek voor je vrij. Wij zijn op zoek naar een zelfstandige, bewezen Senior Category ManagerSenior Category Manager Bij Ayvens in Nederland werken ruim 1000 collega’s met veel passie en plezier. Ook bij de afdeling Country Procurement. Country...Full timeInternshipFlexible hours
$45k - $55k
...all about fostering a culture of passion, engagement, and an unwavering commitment to... ...unmatched customer experiences Time Management : Optimize your time across multiple locations... ..., including our customers and your team members Stay Current : Keep up to date with...Weekend workAfternoon shiftOSL Retail Services
Gloversville, NY3 days ago$16 - $35 per hour
...assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff,...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
Amsterdam, NY5 days ago$46.92k
...Responsibilities include: Providing daily supervision and mentorship Managing household routines and student schedules Administering... ...students to activities, as well as planning and actively engaging in developmental and recreational activities with students Leading...Full timeWork from homeRelocationRelocation packageFlexible hoursWeekday workMilton Hershey School
Amsterdam, NY1 day ago- ...Job Description Job Description Description: The Program Manager is a member of our Regional Sales Team and reports to the EVP Global Sales. This position covers all sales functions in an assigned territory: forecasts, solicits and secures orders from potential and...Contract work
Perrone Leather
Fultonville, NY24 days ago - ...Description: You support the Restaurant General Manager by running great work shifts and meeting our QSR standards. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure...Flexible hoursShift work
Wendy's
Amsterdam, NY1 day ago $27.05 - $35.9 per hour
...Job Description Job Description Construction Manager Location: Amsterdam, NY FLSA: Non-ExemptReports To: Assistant Director of Facilities... ...your pay, Liberty cares about you and invests in you as a team member, so that you can take care of yourself and your family. Liberty...Full timeContract workFor contractorsWork experience placementLocal areaMonday to FridayLiberty ARC
Amsterdam, NY24 days ago$62.35k - $82.46k
...As the General Manager, you are the heartbeat of your store — responsible for leading operations... ..., training, compliance, and community engagement.This is a hands-on leadership role for... ...on connection — with Guests, team members, and the local community. You’ll cultivate...Permanent employmentFull timeWork at officeLocal areaFlexible hoursShift workNight shiftGlobal Partners
Fort Johnson, NY7 hours ago- ...The Funeral Director/Embalmer manages all phases of the funeral arrangement, from setting up funeral services to final disposition.... ...equipment repair, pre-need arrangement planning) Oversees all Team Members participating in services, ensuring that each member of the...Work at office
Foundation Partners LLC
Amsterdam, NY1 day ago - As part of the Subway® Team, you as a Shift Manager will focus on six main things: Providing an excellent guest experience Ensuring... ...during shift Completing paperwork as needed As a Subway® Team Member, you’ll have access to: Brand partnership discounts Scholarship...Full timePart timeShift workWeekend workDay shiftAfternoon shift
- ...agency committees as assigned.Develop and conduct satisfaction surveys for people supported annually and flash surveys for family members monthly.Advise Self-Advocacy Group and partner with Capital Region SANYS.Mentor people receiving services who are on committees.Participate...Full timeWork experience placementAfternoon shift
Liberty
Amsterdam, NY1 day ago - ...education of patients and enrollees and care team members assuring the patient receives quality services... ...Duties and Responsibilities: Outreach and engagement to formally enroll referred children into the care management program. Conducts assessments, evaluates needs...Interim roleImmediate start
ican inc
Amsterdam, NY3 days ago $16 per hour
...Hourly Overview This position is responsible for assisting the management team with leading the day-to-day operations of the restaurant, including teaching, training, and leading Team Members and ensuring an overall great guest experience. Must present a professional...Hourly payShift work- ...Leader Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards... ...# Execute restaurant standards and marketing initiatives # Manage cash over/short during shift # Ensure all products are...Local areaShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Member Engagement Manager. Be the first to apply!
