Senior Vice President, Production Services Infrastructure Support

Senior Vice President, MQ Support / AdministratorAt BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.We're seeking a Senior Vice President, MQ Support / Administrator professional to join our production services middleware team in Pittsburgh, PA; New York, NY; New Jersey; or Lake Mary, FL.In this role, you'll make an impact in the following ways:Administer, support, and provision IBM MQ environments across IBM MQ appliances and/or containerized platformsManage TLS certificates to maintain secure and reliable messaging connectivityPerform firmware upgrades and support ongoing platform maintenance activitiesDeploy, configure, and maintain MQIPT environmentsProvision new MQ infrastructure and support day-to-day operational requirementsMonitor platform health, troubleshoot issues, and drive timely resolution of incidentsSupport incident management activities, including triage, escalation, resolution, and service restorationSupport change management processes, including production changes, maintenance planning, and implementation activitiesPartner with infrastructure, security, and application teams to ensure platform stability, security, and complianceInterpret and translate application requirements into meaningful infrastructure solutionsWork directly with vendors during complex troubleshooting and remediation effortsMaintain operational documentation, technical procedures, and support standardsContribute to continuous improvement, reliability enhancement, and performance optimization initiativesTo be successful in this role, we're seeking the following:12+ years of experience supporting and provisioning IBM MQHands-on experience with IBM MQ appliances and/or container-based MQ deploymentsExperience managing TLS certificates in enterprise environmentsExperience performing firmware upgrades and related infrastructure maintenanceExperience with MQIPT deployments and provisioningExperience with change management and incident management in a production support environmentAbility to interpret and translate application requirements into infrastructure solutionsExperience working directly with vendors during complex troubleshooting and remediation effortsStrong troubleshooting, problem-solving, and production support experienceStrong understanding of secure messaging, connectivity, and operational best practicesAbility to work effectively across teams in a fast-paced enterprise environmentz/OS support experience strongly preferredMQ cluster support experience strongly preferredACE support experience preferredStrong communication skills strongly desiredExperience supporting highly available, enterprise-scale messaging environments preferredFamiliarity with automation, scripting, or infrastructure-as-code practices preferredExperience working in large, regulated financial services environments preferredAt BNY, our culture speaks for itself, check out the latest BNY news at:BNY NewsroomBNY LinkedInHere's a few of our recent awards:America's Most Innovative Companies, Fortune, 2025World's Most Admired Companies, Fortune 2025"Most Just Companies", Just Capital and CNBC, 2025Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.