Wine Tasting Room Supervisor & Guest Experience Lead

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance Parental leave Wellness resources South Coast Winery Resort & Spa is seeking an experience Tasting Room Supervisor. The ideal candidate will have previous supervisory experience in a retail environment, have a knowledge of wine and a proven record in exceptional customer service. Some essential duties include: Assist in promoting the sale of wine and non-wine products sold in the tasting room. Utilizes cash register and POS system to transact sales and maintain tasting room wine inventories; reconciles daily sales and posts transaction. Ensures tasting room and inventory areas are clean, neat and stocked at all times. Describes wines, wine making techniques and winery history; answers visitor’s questions about wines. Acquires and maintains thorough knowledge of winery and its wines. Assigns duties and monitors quality of work. Provides day to day guidance and oversight of subordinates; actively works to promote and recognize performance. Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions. Assist with the cleanliness and maintenance of the bar area. Racking glasses and cleaning during downtime. Prepare designated bar for daily wine tasting and conduct tasting with guests guiding them on their selections and teaching them about the varietals and styles of wine. Alerts department head when wine inventory needs are running low. Provide assistance with inventory as needed. Attend departmental meetings as required Ability to work a flexible schedule including a majority of weekend shifts. #J-18808-Ljbffr SERVPRO of Saginaw / Bay City