Customer Experience Specialist

Full-time New York, NY $60k – $75k 0.05% – 0.15% equity

Guppy runs 24/7 and so do the questions. You'll own the support inbox and be live in our Discord when it matters most - during drops, when a checkout doesn't land, when a collector needs a fast, straight answer. You'll be the first dedicated support hire, working directly with the founding team, and what you hear from collectors will shape what we build next.

What you'll own

• Own the support inbox end to end - fast, clear, human replies
• Be live in Discord during drops and the chaos that follows them
• Turn repeat questions into help docs, saved replies, and product fixes
• Reproduce issues, gather the details, and escape bugs to engineering with everything they need
• Spot patterns in what collectors are struggling with and bring them to the team

You probably

• Have done real support somewhere fast-moving - email, Discord, or both
• Write clearly and kindly, even to someone who just missed a drop
• Stay calm when fifty people are asking the same thing at once
• Are a collector, or close enough to one to think like one

What we offer

In person in NYC

We build together in New York. Relocation help if you need it.

Your collection

A budget for the hobby that brought you here.