Principal Customer Success Manager, Strategic San Francisco, California, United States

Principal Customer Success Manager, Strategic Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry‑leading technology. 6sense is a place where difference‑makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. Principal Customer Success Manager - Strategic (6Sense Insights, Inc.; San Francisco, CA): Develop, execute, and maintain strategic account plans and Quarterly Business Review (QBR) based on market data and research to drive business value and return on investment (ROI). Forecast, identify risk, and maintain a strong customer renewal rate and growth rate in partnership with the Account Executive team. Work closely with customer and internal teams to maintain visibility into product performance and customer feedback. Communicate and manage risk, and proactively help resolve issues promptly while minimizing customer churn. Work closely with global enterprise customers to understand their business goals and objectives and ensure 6Sense is being adopted into their teams’ daily workflow, generating positive ROI, and growing lifetime customer value for 6Sense. Become an expert on the 6Sense predictive engine, including implementation, how use cases of 6Sense connect to top business goals and requirements, and areas to expand use cases. Partner with a 6Sense technical CSM and Program Managers to manage customer onboarding, product rollout and training. Advocate for customers’ product feature priorities internally within 6Sense and align with the product team around driving product roadmaps. 30% domestic travel to customer sites is required on an as needed basis for customer meetings or events. Telecommuting permitted from within the U.S. Minimum requirements: Bachelor’s degree or foreign equivalent in Global Marketing, Marketing, or related field, plus five (5) years of experience as a Customer Success Manager, Account Manager, Consultant, or related occupation. Must have experience with the following: developing strategies on assigned accounts to fully leverage technology solutions; high‑touch Strategic or Enterprise Customer Success; working with global enterprise and customers with multiple stakeholders; managing success programs as the key advisor to global as well as regional customer organizations; advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI); working closely with B2B demand gen, marketing operations, sales operations, and analytics teams; negotiating renewals and identifying and driving upsell opportunities; leading projects from conception to closure, and leveraging and influencing internal resources to get things done; and marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Salary: $159,328 – $229,571 per year Full‑time employees can take advantage of health coverage, paid parental leave, generous paid time‑off and holidays, quarterly self‑care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well‑being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG‑hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr 6Sense