Customer Service Representative
$21 - $23 per hourBlue Truck Logistics
Job Description
Job Description
About Blue Truck
Blue Truck is a national furniture logistics company that’s reshaping how customers experience delivery — especially when it comes to big, important purchases like sofas, beds, and dining tables. We specialize in white-glove, in-home delivery for some of the fastest-growing furniture brands in the country, combining smart logistics with a seamless delivery experience and high quality support.
Blue Truck is growing fast! We've built a coast-to-coast network and earned a reputation for service that stands out in an industry that doesn’t always get it right. For people who are ambitious, solution-oriented, and excited to be part of a company that's still early in its journey, this is a ground-floor opportunity. High performers here aren’t just employees — they’re builders helping shape the future of the company (and their own careers along with it). Blue Truck offers a competitive package to ensure our best are treated the best! This isn’t your typical call center role. You will be the voice of a rapidly-growing logistics brand, operating cross-functionally with leadership to resolve our customer inquiries and implement long-term strategies. Compensation & Benefits
- $21.00 - $23.00/hr
- Opportunity for $1.00/hr merit increase within first 90 Days
- Paid Time Off and Health Insurance once eligible
This is a full time, in office position in Ontario, CA. Schedule is:
- Monday (in office): 8:30a - 5:00p (PST)
- Tues-Fri (in office): 7:30a - 4:00p (PST)
- Hours may adjust occasionally based on the needs of the business. Saturday work may be required.
What You’ll Accomplish
You’ll play a critical role in our day-to-day success. You’ll be on the front lines working directly with our customers and partners, ensuring smooth deliveries and top-tier service.
- Resolve inquiries received via inbound phone calls, text messages, and emails from manufacturers, shippers, and customers.
- Communicate delivery dates and provide real-time updates on delivery crew ETAs.
- Troubleshoot problems on the spot using our internal systems and tools.
- Reconcile escalated customer concerns professionally with interpersonal communication skills & quick problem solving. Communicate with customers, shippers, and our internal ops team to keep everyone on the same page.
- Partner with leadership on various projects ranging from administrative action items to strategic internal ops initiatives.
Tools You’ll Work With:
- Front: Multichannel inbox for managing customer emails, texts, and calls
- Airtable: Real-time delivery tracking, scheduling, and ops coordination
- Google Workspace: Docs, Sheets, Gmail, and Calendar for daily operations
- Dialpad: Holistic telecommunication line to connect all stakeholders.
- Logistics Systems: Internal software designed for efficient routing and tracking
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Vacancy posted 3 days ago
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