Telemedicine Coordinator

Telemedicine Coordinator Location: Remote Employment Type: W-2, Full-Time, Hourly Compensation: $30–$35 per hour, depending on experience Schedule: Primarily Monday–Friday, with rotating weekend responsibilities approximately two weekends per month. Hours may vary based on operational needs. Candidates must maintain daytime availability for meetings and provider coordination and be able to accommodate meetings and operational needs across all U.S. time zones as necessary. Weekend responsibilities include assigning providers to their designated facility shifts in Dialpad to help ensure consistent telemedicine coverage. Job Summary Telos Health Systems is seeking a highly organized, detail-oriented, and proactive Telemedicine Coordinator to support our growing clinical operations and telemedicine programs. This remote position plays an important role in coordinating provider scheduling, facility coverage, provider onboarding, education, communication systems, and daily operational workflows. The ideal candidate is technologically savvy, adaptable, and comfortable managing multiple priorities in a fast-paced healthcare environment. The successful candidate will work closely with clinical leadership, providers, onboarding staff, and other departments to promote efficient operations, accurate scheduling, and reliable telemedicine coverage across our clinical programs. Key Responsibilities Telemedicine Operations & Communication Systems Develop proficiency in Dialpad, our centralized communication and call-routing platform. Manage provider assignments within Dialpad, ensuring providers are assigned to their designated facility shifts. Serve as a primary backup for Dialpad management, including provider routing, coverage transitions, and troubleshooting. Support facility launches, provider assignments, and ongoing telemedicine workflows. Identify and help resolve communication, scheduling, and provider coverage issues. Maintain accurate provider assignments and support continuity of telemedicine operations, including during assigned weekend rotations. Provider Scheduling & Coordination Maintain provider schedules, coverage calendars, staffing records, and operational trackers. Coordinate schedule changes, paid time off (PTO), call-outs, and replacement coverage. Proactively identify scheduling gaps and communicate updates to providers and clinical leadership. Support scheduling for Telemedicine, Telepsychiatry, and other clinical programs. Ensure provider schedules, facility-shift assignments, and coverage information remain accurate and up to date. Provide weekend scheduling and Dialpad assignment support approximately two weekends per month on a rotating basis. Coordinate meetings and operational activities across U.S. time zones as needed to support providers and clinical programs. Provider Onboarding & Education Collaborate with onboarding staff and clinical leadership to support new provider orientation and readiness. Track onboarding requirements, system access, training completion, and outstanding items. Maintain and update learning management system (LMS) materials, assignments, and completion records. Assist with coordinating provider education, training sessions, and competency assessments. Help ensure providers have the information, resources, and system access needed to perform their responsibilities effectively. Administrative & Project Support Assist with developing continuing medical education (CME) presentations, PowerPoint presentations, training guides, and educational resources. Create and maintain Word documents, Excel spreadsheets, schedules, reports, and operational trackers. Coordinate meetings, calendars, communications, project timelines, and follow-up tasks. Support new facility launches, clinical program expansions, and operational initiatives. Collaborate with clinical leadership and other departments to improve workflow efficiency and organization. Utilize approved AI and productivity tools to assist with document creation, presentations, and administrative tasks. Track outstanding tasks, follow up on action items, and help ensure deadlines are met. Qualifications Required Associate degree or higher in Healthcare Administration, Business Administration, Health Information Management, or a related field. Strong organizational skills, attention to detail, and the ability to manage multiple priorities independently. Excellent written and verbal communication skills. Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook. Strong technical aptitude and the ability to learn new software platforms quickly. Ability to work independently while collaborating effectively with clinical leadership, providers, and interdisciplinary teams. Strong problem-solving skills, reliability, and the ability to follow through on assignments with minimal supervision. Ability to maintain professionalism, confidentiality, and effective communication in a remote work environment. Availability during daytime business hours for meetings and provider coordination, with flexibility to accommodate operational needs. Ability to work across all U.S. time zones as necessary to support provider coordination, meetings, and telemedicine operations. Availability to participate in a rotating weekend schedule approximately two weekends per month. Preferred Previous experience in healthcare administration, clinical operations, medical scheduling, provider coordination, or a related field. Experience with provider scheduling, telemedicine platforms, Dialpad, or learning management systems (LMS). Experience coordinating multiple projects, maintaining operational records, or supporting a distributed clinical team. Familiarity with approved AI-assisted productivity tools and technology to improve administrative efficiency. Benefits & Perks Telos Health Systems offers a benefits package designed to support work-life balance, professional development, and long-term growth. Available to All Employees (Part-Time & Full-Time) Flexible work-life balance schedule. Company-provided equipment, including a Microsoft Surface Pro tablet with keyboard, case, stylus, and charger, as applicable to the role and company equipment policies. Telos swag. Mileage reimbursement in accordance with the company travel policy, including applicable minimum mileage thresholds. Professional Support Opportunities to collaborate with clinical leadership and interdisciplinary teams. Opportunities for professional development and continued learning. A supportive team environment focused on operational efficiency and quality clinical services. Full-Time Employee Benefits Available to eligible full-time employees working at least 30 hours per week. Benefits become effective following a 30-day eligibility period, on the first of the month thereafter, subject to applicable plan terms. Health & Retirement 401(k) retirement plan. Medical and prescription coverage through Blue Cross Blue Shield. Dental insurance through UnitedHealthcare. Vision insurance through UnitedHealthcare. Voluntary Benefits (through Aflac) Life and accidental death and dismemberment (AD&D) insurance. Short-term disability insurance. Accident insurance. Hospital indemnity coverage. Critical illness coverage. Voluntary life insurance, with term or whole life options. Time Off & Holidays Paid Time Off (PTO): 15 days during the first and second years, with increases in subsequent years. Six paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Benefits are subject to eligibility requirements and applicable plan terms. Why Join Telos Health Systems? At Telos Health Systems, we are committed to building an organized, collaborative, and supportive environment where team members can make a meaningful impact on clinical operations and patient care. As part of our growing team, you will help support providers, strengthen telemedicine workflows, improve operational efficiency, and contribute to the continued expansion of our clinical programs. We value initiative, accountability, teamwork, and a commitment to continuous improvement. Equal Opportunity Employer Telos Health Systems is an Equal Employment Opportunity Employer and provides equal employment opportunities to all applicants and associates in accordance with applicable federal, state, and local laws. #J-18808-Ljbffr Telos Health Systems, Inc.