Assistant Concessions Manager

Assistant Concessions Manager

The Assistant Concessions Manager will assist and deliver first-class concession services, customer service, and high quality products in order to increase revenues and uphold the image of the Performing Arts Center Authority (PACA) as a first rate Performing Arts Center.

Essential Functions:

• Supervise the concessions and premium services staff and work with Human Resources to ensure staffing decisions and actions are consistent with organizational goals.
• Keep all storage rooms organized and clean including coolers and storage areas to specification.
• Maintain par stock levels by fulfilling orders for wine, champagne, beer, liquor, and perishables.
• Maintain stock of all products including cups, napkins, straws and other disposables both at bars and in storage.
• Assist in the monitoring of event staff when clocking in and out for each shift to ensure the proper transference of job assignment.
• Assist in the monitoring of all theater activity to effectively staff the concession bar area.
• Maintain high standards of cleanliness and good quality at all times.
• Accept and coordinate deliveries or orders where applicable with the appropriate support staff and deliver all products to appropriate outlet and stocks in accordance to specifications.
• Complete paperwork and projects within established time frames.
• Stay current on trends in the Food and Beverage industry in order to recommend concession best practices and strategies.
• Provide quality guest experiences to all customers, internal and external.
• Knowledgeable of all aspects of clients (preferences, etc.) and the specifics of their events in order to provide the most appropriate event for that client.
• Identify, support, evaluate, and implement processes to improve the efficiency and effectiveness of concession services within the Food and Beverage department. Special Events and Catering Services unit.
• Complete additional duties as assigned.

Core Competencies:

• Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
• Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals.
• Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.

Knowledge and Abilities:

• Able to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, and holidays as events required.
• Able to communicate effectively, both written and verbally, in English.
• Able to supervise all aspects of assigned events.
• Skill in public relations, handling complaints, and immediate troubleshooting.
• Able to work flexible hours, including mornings, afternoon, evening and weekend, as needed.
• Able to lift and carry at least 20 pounds and work standing on feet, walking, bending, reaching, kneeling and squatting for several hours.
• Able to multitask, set priorities, shift priorities, and adapt to changes in situations.
• Able to communicate effectively, both verbal and written, in English.
• Skilled in Windows based programs, including Word, Outlook, Excel, and Power Point.
• Able to handle money to collect payment for events.
• Ability to work well with other departments associated with catered events.

Supervisory Responsibilities:

• Concessions Staff

Desired Education and Experience:

• AA or higher: Business / hospitality / hotel or any equivalent combination of training and experience.

Required Education:

Associate of Arts or better in Hospitality and Resort Management or related field.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Broward Center for the Performing Arts