Assistant Manager

Job Description

Job Description

The Cleaning Authority – Fort Lauderdale $880/week + Performance Bonuses Full-Time | Monday–Friday | 7:30 AM – 4:00 PM Proudly serving Fort Lauderdale, Plantation, Davie, Sunrise, Lauderhill, Oakland Park, Pompano Beach, and the greater Broward County area

The Cleaning Authority – Fort Lauderdale is a fast-growing residential cleaning company serving customers throughout Broward County. We are looking for a motivated Assistant Operations Manager who enjoys working with people, solving problems, driving growth, and helping lead a team. Spanish fluency is a strong plus given our customer and team base.

This is a customer-focused and operations-focused role. You will spend your day helping customers, supporting employees, improving office performance, and contributing directly to company growth — including regular local travel to customer homes throughout Broward County for quality inspections.

What You'll Do

Customer Growth & Sales

• Follow up on leads and convert prospects into customers
• Handle inbound inquiries and schedule estimates
• Contact past customers and referral opportunities
• Help improve customer acquisition and conversion rates

Customer Service & Retention

• Resolve customer concerns professionally and efficiently
• Follow up with customers to ensure satisfaction
• Help reduce customer cancellations and improve retention

Team Leadership & Recruiting

• Conduct phone screens and interviews for open positions
• Assist with onboarding and training new employees
• Support employee performance and accountability
• Help improve employee retention and workplace culture

Operations Management

• Manage and adjust daily cleaning schedules
• Coordinate routes and team assignments
• Conduct quality inspections at customer homes
• Maintain accurate records in our CRM and scheduling systems
• Assist ownership with operational improvements and special projects

Qualifications

Required

• Fluent in English (Required). Spanish is a +
• Minimum 1 year of sales, customer service, office management, or supervisory experience
• Strong communication and problem-solving skills
• Organized and able to manage multiple priorities
• Valid Florida driver's license and a reliable car
• Comfortable using CRM systems, Microsoft 365 (Outlook, Excel, PowerPoint), and office software
• Must pass a pre-employment background check and drug screening (including marijuana/THC) as a condition of employment

Preferred

• Leadership or supervisory experience
• Home services, hospitality, retail, or service industry background
• Recruiting or hiring experience

Compensation & Benefits

Base Pay

• $880/week
• Weekly pay

Performance Bonuses Additional bonuses based on:

• New customer acquisition
• Customer retention
• Reduction in customer cancellation rates
• Employee retention
• Overall office growth and performance

Benefits

• Paid Time Off
• Paid Holidays
• Paid Training
• Professional Development
• Advancement Opportunities

Career Growth

This position is designed for someone who wants to grow into a larger leadership role. High performers will have the opportunity to advance into Operations Manager and take on increasing responsibility as the company grows.

Apply Today

Submit your resume along with a brief summary of your customer service, sales, or management experience. Tell us why you'd be a great fit for a growing company that values leadership, accountability, and results.

The Cleaning Authority – Fort Lauderdale maintains a drug-free workplace. Employment is contingent on successfully passing a background check and drug screening prior to your start date.