Operations Specialist

Job Description

Job Description

Remote Work from Home!

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.

Purpose

The Client Systems Analyst is a primarily remote position in the NY Foreclosure Department and is responsible for monitoring, distributing, evaluating and presenting the operational status to upper Management and the client(s). The Analyst will correspond with clients and vendors and will be responsible for maintaining up to date information in the firm’s case management system and client systems.

Specific Duties, Activities and Responsibilities

• Serve as the go-to resource on the Operations team for data collection, distribution, analysis, and presentation
• Professionally communicate with clients via email, telephone, and various client systems to obtain information necessary to meet foreclosure requirements and timelines.
• Become an expert with our case management systems and prepare reporting tools to assist that client expectations are being met
• Create and maintain routine reports for teams and upper management
• Create complex Excel spreadsheets
• Partner with other NY departments on assigned projects
• Conduct regular reconciliations of our Case Management System and the Clients
• Process Close, Hold or Proceed instructions from the client
• Ability to manage and prioritize large caseload
• Must possess good organizational Skills
• Proficiency with Excel and other Microsoft Office products
• Must be very analytical, detailed, and needs to have excellent problem solving
• Identifies and resolves
• Assist with other duties and special projects as needed and assigned by management.
• At least two years of work experience in Clients systems which include BKFS, Vendorscape, Tempo
• General working knowledge of New York foreclosure processing.

Job Requirements

• Bachelor’s Degree Required
• Minimum 1-2 years of foreclosure experience; 2+ years preferred. Experience with New York Foreclosure preferred
• Basic knowledge of Microsoft Office (including Microsoft Excel) preferred, prior experience in foreclosure processing client systems preferred, previous law firm or loan processing experience preferred.
• At least two years of work experience in Clients systems which include BKFC fka LPS, Vendorscape, Tempo

  General working knowledge of New York foreclosure processing.

• Ability to type quickly and accurately, and proficiency with technology is a must.

General Competency Factors

• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm’s vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.

In addition to remote work for most positions, we offer a comprehensive benefit program including:

• Company Paid Life and Disability Insurance plans
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth
• And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Job Details

Job FamilyAldridge Pite, LLP

Pay TypeHourly