Operations Specialist - Overnight

Operations Specialist

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

The Operations Specialist serves as an expert resource representing industry business practices; aligning program administration, logistics, marketing, account management and regulatory compliance into tactical daily operations. Location: This position operates on-site at our Boca Raton, FL location and will operate during the hours of 11pm-7am.

What You Will Work On

• Oversee Client scheduling coordination with the ground team and coordinates and supports Executive Protection Operations, information, and data processing
• Requesting/Scheduling/Tracking of Global Executive Protection agents and/or drivers and any other service requested by the client
• Support the Managers in the Operations Center with PowerPoint presentations, Security operation plans, Security risk assessments, Security Executive event summaries, and other written documents
• Books Reservations for EP Agents/Security Drivers (Rental Vehicles, Hotel accommodations, flight bookings)
• Prepares travel briefs and EP agent/transportation dispatch confirmations and situation reports to the Management and Client team
• Coordinate and disseminate communication between the Client and vendors regarding all logistics, including pick-up and drop-off times, vehicle scheduling, convenience preferences, route selection, regional threat assessments, and other variables affecting the assignment
• Resolve Operational complaints and poor satisfaction reports
• Participate in a variety of meetings, representing ground transportation issues and communicating updates and department policy to all functional areas of the organization
• This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, scanners, copiers, filing cabinets, and fax machines.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. This position occasionally requires lifting office products and supplies up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This job description does not comprehensively list all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of leadership at any time, with or without notice.

The Operations Specialist serves as the liaison and point of contact between Crisis24 - Executive Protection and the Client, vendors, prospects, and agents

What You Will Bring

• A high school diploma is required
• An associate degree or bachelor's degree from an accredited school is preferred
• Three (3) to five (5) years of experience in an Operational and logistics environment is preferred
• Dispatch experience with executive transportation is preferred
• Multi-lingual and multi-cultural skills are preferred

Benefits

• Medical, Dental, Vision, and Life Insurance, Competitive 401k
• Employee Assistance Program (EAP).

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.