Account Manager

Customer Operations Account Manager – Fort Worth About American Diamond Logistics American Diamond Logistics (ADL) is a fully licensed domestic and international 3PL specializing in FTL, LTL, flatbed, refrigerated, open deck, intermodal, and drayage. We’ve built our business by getting back to the basics - treating people the right way and executing at a high level on every shipment, supported by a growing tech stack. As we expand, we’re building a team that operates with urgency, accountability, and a "Whatever it Takes" mentality to deliver for our customers. The Opportunity This is not a traditional sales-driven Account Manager role. This is a customer operations–focused position responsible for owning the day-to-day execution, service experience, and ongoing support of key accounts. As a foundational hire in ADL’s expansion, you’ll work directly alongside leadership to help build the operational backbone of the division - ensuring our customers receive consistent, high-level service while supporting long-term account growth. You’ll be the bridge between the customer and internal teams, stepping in wherever needed to keep freight moving and relationships strong. If you thrive in a fast-paced environment, take pride in execution, and don’t hesitate to roll up your sleeves when things get challenging, this role offers significant upside and career growth. What You’ll Own Serve as the primary point of contact for assigned accounts, owning day-to-day communication and service execution Partner with Sales to support and maintain a portfolio of key customers Build and maintain relationships across multiple levels within customer organizations Maintain strong visibility into daily shipment activity and proactively address service issues Step into execution when needed to ensure loads are covered and service commitments are met Work cross-functionally with operations to establish and maintain SOPs and customer-specific KPIs Support the bid lifecycle including RFPs, pricing coordination, and contract implementation Identify service gaps, process improvements, and opportunities to strengthen customer relationships Contribute to building scalable processes and best practices as the ADL Organization grows What We’re Looking For 3–5+ years of experience in transportation/logistics (3PL experience strongly preferred) Strong operational understanding of how freight moves (not just customer-facing experience) Proven ability to manage both customer relationships and execution responsibilities Highly organized with the ability to manage multiple priorities in a fast-paced environment Strong problem-solving skills and ability to stay composed under pressure Excellent communication skills - clear, responsive, and solution-oriented Self-starter with a strong sense of urgency and accountability Comfortable operating in an evolving, build-from-scratch environment Proficiency in Microsoft Office (Excel required) Bachelor’s degree preferred Why This Role Direct exposure to leadership and real-time decision-making Ability to shape service standards, processes, and customer experience Clear path for growth as the office scales Competitive base salary with long-term upside Location On Site in N Fort Worth, Tx 76177 #J-18808-Ljbffr