Customer Service Specialist

Customer Service Representative Location: On-site in Akron, OH Schedule: MondayFriday Salary: $39,000 $41,000 depending on experience Why This Opportunity Stands Out: Small team with a family-like atmosphere Your voice mattersideas are encouraged and valued Flexible, supportive work culture Opportunity to grow and take on more responsibility over time Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions Process orders, returns, exchanges, and refunds accurately Maintain detailed records of customer interactions and transactions Collaborate with other departments to resolve complex issues Follow up with customers to ensure their issues are resolved to their satisfaction Provide information about products, services, promotions, or policies Identify opportunities for process improvement and customer satisfaction enhancements Qualifications: High school diploma or equivalent Previous customer service or call center experience is a plus Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to multitask and work under pressure Familiarity with CRM systems and Microsoft Office Suite