Call Center Agent

Medical Call Center Agent

Unity Health Network, part of the Optum family of businesses, is seeking a Medical Call Center Agent to join our team in Cuyahoga Falls, OH. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

This role entails managing high-volume communications by answering inbound calls from approximately 40-50 physicians daily while meeting a minimum performance goal of 64 calls per day. Responsibilities include monitoring and responding to emails, accurately documenting and relaying messages to the appropriate team members for follow-up, and scheduling appointments. The role requires strong organizational, detail-oriented communication, and customer service skills to ensure timely support, efficient coordination, and effective resolution of physician inquiries.

This position is full time (40 hours/week) Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer 12 weeks of paid training. The hours during training will be 8:00am to 5:00pm, Monday - Friday. Training will be conducted onsite.

Primary Responsibilities:

• Provides support to medical offices primarily by answering incoming calls.
• Tasks will include scheduling appointments, sending messages to providers office, respond to patient inquiries, and processing communication within the electronic medical record system to appropriate resource.
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years old OR older
• 1+ years customer service experience
• Experience with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Basic computer troubleshooting skills (clear cache, restart, connect to wifi)
• Experience with Microsoft Office programs (Outlook, Word, etc.)
• Typing skills 35-40 words per minute
• Must reside within 15 miles of Cuyahoga Falls, OH
• Ability to work full time (40 hours/week) Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime

Preferred qualifications:

• 1+ years related medical office or medical assistant experience
• 1+ years in heavy/high call volume phone setting in either call center and/or medical facility
• Knowledge of Medical Terminology

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $16 - $29 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.