Call Center Agents

Call Center Agents - Twinsburg, Ohio

CALL CENTER AGENTS - TWINSBURG, OHIO

PAID TRAINING, Up to $17 HOURLY, PTO & BENEFITS - FULL TIME POSITION

FULL TIME MORNINGS & WEEKEND POSITIONS STARTING: $17 HOURLY + BONUSES

IMMEDIATE HIRES AVAILABLE!!!!! Must be willing and able to TRAIN & work at our Twinsburg, OH Corporate office

Great Day Improvements is GROWING! We are seeking friendly upbeat people to join our Customer Care Team!

Our Customer Care Specialists are the first point of contact with customers and are responsible for the BEST first impression!

Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants.

We are seeking FULL TIME MORNINGS & WEEKENDS

MORNING HOURS - IN OFFICE: MONDAY - FRIDAY 8:30 AM - 5:00 PM / WEEKEND ROTATION ARE REMOTE

Responsibilities

Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department.

Provide an exceptional customer experience with each call.

Accurate entry of customer's information into our database to set each appointment.

Make outbound calls to potential customers as necessary for various follow-up initiatives.

Additional administrative duties as required.

Qualifications

Exceptional verbal and written communication skills

Exceptional listening and problem-solving skills

Must be very well organized

Ability to speak clearly and concisely over the phone

Ability to multi-task (talk and type simultaneously) and overcome objections

Upbeat, positive and professional attitude a team player

Must genuinely enjoy helping customers

Proficiency with computers is required along with an aptitude to learn our phone and database systems

Accuracy and attention to detail are must-have traits

Reliable attendance and punctuality

PAID TRAINING - EQUIPMENT SUPPLIED

Must have high-speed internet connection

Must be self-disciplined to stay on task

Must have ability to speak with customers without any major background noise or distractions while on the phone

Must be willing and able to TRAIN & work at our Twinsburg, Ohio office

GDI is an Equal Employment Opportunity Employer

#INDGDICCA