Call Center Representative

Join to apply for the Call Center Representative role at Leaf Home . At Leaf Home, people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units and award-winning product offerings. Our Inside Sales Representatives are the foundation of our winning team. Read more below to find out why Leaf wants to be YOUR company. What’s in it for you? No Cold Calling – All leads the customer has asked US to contact THEM! No Experience Necessary – desire to win every day is required! Weekly Performance Focused Pay – base hourly rate + unlimited incentive based on daily, weekly, monthly goals…top agents make $30+ per hour…we win together, the better we do, the more you make Free Benefits – Health, Dental, and Vision are FREE for employees! Our company paid plans also offer low co-pays and low deductible too! Gym reimbursement is also included! Meals – No such thing as a free lunch…almost…we provide fresh meal delivery at under $5 per meal Multiple Shifts – Days, Evenings, Weekends. Full-time, Part-time, any time with shift differentials! Casual Dress – Be comfortable while talking with potential customers Training & Advancement – All of your training is paid and Growth equals more opportunity for all employees – our leadership team is developed from within! Position Summary: Inside Sales Representatives are responsible for speaking with potential customers regarding their product needs and scheduling the customer for a sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television. Essential Duties And Responsibilities Focus efforts on maximizing lead conversion from initial contact to set appointment Use learnings from comprehensive training program to successfully set customer leads Initiate outbound calls for digital advertisement sales leads generated Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion Serve as initial point of contact for potential customer via phone and email Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation Overcome objections from potential customer regarding scheduling, cost, etc., to schedule sales consultation as soon as possible Document and update customer interaction within customer relationship management (CRM) system Promote teamwork through consistency, reliability, and group cohesiveness Experience And Minimum Qualifications High School Diploma or equivalent Ability to learn sales systems and processes for inside sales center Ability to juggle various work activities Ability to thrive in a fast-paced, high-energy, team-oriented environment Apply active listening skills through the ability to comprehend information presented and respond thoughtfully Detail-oriented and can focus on the task at hand Excellent verbal and written communication skills for internal and external communication Self-driven and responsible in accomplishing business goals, adhering to policies, and managing own actions, performance, and decisions Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, Access) Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B) Leaf Home Core Values Our vision is to continue leading in direct-to-consumer home safety and improvement solutions. TNT - Today, Not Tomorrow. We focus on present challenges, attack problems, and present groundbreaking solutions today for a better tomorrow. Diversity and Inclusion Statement Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We embrace differences and foster inclusion. Equal Opportunity Statement Leaf Home recruits, hires, trains, and promotes without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic testing results, veteran status, or physical/mental disability (unless the disability prevents essential job functions and cannot be reasonably accommodated). Additional Details Seniority level: Entry level Employment type: Part-time Job function: Other Industries: Consumer Services #J-18808-Ljbffr