Front Desk Agent/Guest Experience Agent (Concierge)

Front Desk/Guest Experience Agent

Do you have a passion for providing excellent guest service in a beautiful luxury hotel? If so, come join the dynamic team at the Harbor View Hotel as our Front Desk/Guest Experience Agent!

What you can expect from us:

• To make an investment in you to help you succeed
• Provide you with detailed training
• To provide you with low-cost shared employee housing (if needed)
• To provide you with free shift meals, family style

What we are looking for:

Someone who has a desire to help others by providing exceptional customer service to our guests and takes pride in your work. We also want you to enjoy being part of a team with other hardworking, down-to-earth professionals.

What you will do:

• Ensures the guest experience is seamless during the arrival and departure process and throughout the stay.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Perform other tasks as assigned by management.

What we ask of you:

• High energy, exceptional customer service and ability to work as a team
• Strong verbal communication skills in order to accurately follow instructions
• Commitment to work 40 hours per week
• Ability to work a flexible schedule to include early morning, late nights, weekends, and holidays
• Authorized to work in the U.S.

Qualifications Required:

• Must have exceptional guest service skills with a willingness to exceed expectations
• Work in a positive and professional matter with little direction or supervision
• Flexible, self-motivated positive attitude

Qualifications Desired:

• Work in a positive and professional matter with little direction or supervision
• Flexible, self-motivated positive attitude
• Prior hospitality experience

Detailed job descriptions will be provided upon inquiry

The Harbor View Hotel is an Equal Employment Opportunity Employer. Thank you for your interest!