Analyst - Menu Management (Point-of-Sale)

The Analyst - Menu Management (POS) will serve as a member of the Buffalo Wild Wing's Technology Menu Management Team responsible for building and managing menu items, item exceptions, promotions, discounts, coupons, and custom configurations for in store Point-of-sale (POS) systems.This role will serve as a liaison between various internal teams and digital vendors ensuring the stability, integrity, and efficient operation of corporate and/or franchise restaurant menu systems. This position will facilitate high levels of systems availability and customer satisfaction, while optimizing usage of hardware and software resources.This position is based in our Atlanta Support Center, with an expected on-site presence of 80%.RESPONSIBILITIESAdminister approved menus & prices on all required computer applications including, but not limited to the NCR suite of products: Aloha, Online Ordering WebAdministration and Menu Configuration, along with Altametrics, Inspire Digital Platform (IDP), and the Digital Admin Portal (DAP)Partner with key departments outside of IT, such as Digital, Operations, and Marketing to define, establish and implement best practices and procedures for Delivery, Online Ordering, Mobile Ordering, and Loyalty platforms (e.g., database management, integration analysis, and platform support)Provide escalation support of all restaurants as relates to POS system, online ordering system, third-party delivery (3PD) integration, and any designated system that a need is developed for, using the designated support desk softwarePerform quality assurance (QA) processes to ensure superior system updates and changes are deployed into the production environmentLiaison between the menu management team and ItsaCheckmate for all third-party delivery menu creations, updates, and pricing updatesAct as Subject Matter Expert (SME) for POS Menu Configuration, Online Ordering menu configuration, as well as the ItsaCheckmate 3PD relationshipDevelop and provide documentation and training processes to enhance the skill level of other Technical Support IT/Service Desk StaffCommunicate and collaborate with coworkers, management, franchisees, operators, and others in a courteous and professional manner. Use decision-making and negotiation skills. Team orientation and positive attitudeCollaborate with all internal and external teams to gather the appropriate requirements in order to roll out technology programsPlan effectively and multitask utilizing time management and organization skills to achieve aggressive deadlines; sets priorities and maintain organizational and filing systemsRespond promptly to others to ensure open and timely communicationEDUCATION AND EXPERIENCE QUALIFICATIONS4+ years experience working with enterprise software systems, business applications, or technology platforms.2 years of cross-functional project team experience, including ownership of sub-projects andworking throughout the project life cycle (Initiation, Planning, Execution, Monitoring, Closure)Experience with point-of-sale (POS), inventory management, menu management, retail, hospitality, restaurant, or related business systems preferred.4-Year degree or equivalent experienceREQUIRED KNOWLEDGE, SKILLS, OR ABILITIESStrong attention to detail and ability to maintain accurate menu, pricing, product, and system dataStrong written, verbal, and interpersonal communication skills, with the ability to communicate effectively across all levels of the organizationAbility to convey complex information clearly, concisely, and professionally through written, verbal, and telephone communicationsStrong problem-solving and critical-thinking skills, with the ability to operate effectively in a fast-paced environmentAbility to establish and maintain productive working relationships with stakeholders at all levelsExceptional organizational skills and ability to manage multiple priorities simultaneouslyAbility to meet deadlines, analyze data, and make sound business decisions based on stakeholder input and organizational objectivesAbility to collaborate effectively in a cross-functional environmentExperience using or willingness to learn project management and collaboration tools such as Jira and ConfluenceProficiency with Microsoft Office (Outlook, PowerPoint, Word, and Excel)Experience using or willingness to learn reporting and business intelligence tools, with working knowledge of SQL preferredAbility to identify, analyze, and escalate issues appropriately to facilitate timely resolutionStrong presentation and facilitation skillsDemonstrated ability to work effectively in a team-oriented environmentEnthusiasm for project management and driving successful outcomes through collaboration with others to achieve team goalsBuffalo Wild Wings fuels moments worth sharing – for our guests and for our team members. Yes, it is literally working at a Sports Bar and all the energy that comes with it. We're a brand on the rise, and we need great people as we write the next chapter of our story. If that's you, pull up a barstool.#LIIBInspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide. We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.