Custom Product Order Entry

Custom Product Order Entry

To be a liaison between manufacturing and the customer to improve customer satisfaction by evaluating and interpreting the order and making the appropriate manufacturing recommendations based on customer requirements and manufacturing capabilities. To travel as needed to support customer functions and quality concerns in the field.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Resolve transactional issues on orders forwarded by Order Entry. (50-60%)
• Make outbound calls on designated orders. (20-30%)
• Manage workload on a daily basis, making follow-up calls as necessary. (10-20%)
• Perform other duties as requested and / or as needed to fulfill the purpose of the position. (0-5%)

Competencies (Knowledge and Skills needed for this position.)

• Follow the HR policy including all company and department policies and procedures.
• Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Follow good safety practices in all activities.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. Take personal initiative for technical and professional development.
• Safeguard sensitive and confidential Company information.

Working Environment: Office, mfg plant)

Expected Hours: 8:00am - 4:00 pm CST

Work: Full time, Monday-Friday, occasional Saturday/OT as needed.

Reports to Title: Supervisor of Custom Product Advisors

Department/Division: Customer Excellence

Primary Work Location: Shakopee

Job Code/Classification Non-Exempt

Preferred Education:

Associate's degree or equivalent work experience and knowledge.

Experience:

Minimum of 1 year industry experience in Order Entry or Customer Care.

Other:

Participate and promote Continuous Improvement within the department and company.

Promote and encourage the GN Core Values.

Participate and promote Quality Excellence initiatives as required.

About Us

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

What We Offer

We value our employees and offer competitive wages and benefits including:

• - Generous Benefits including PTO and Paid Holidays
• - 401k with Company match
• - Paid Parental Leave & Transition Back to Work Benefits
• - Company HSA Contributions
• - Discounted GN Group products

Pay Transparency Notice

Depending on your work location, the target annual salary for this position can range from $20 - $23/hr. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays. GN participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail View email address on click.appcast.io. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.