Customer Service Representative

Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Profit sharing

We’re a mission-driven organization dedicated to supporting families with clarity, compassion, and excellence. Our team works every day to make complex processes feel simple, approachable, and stress-free. If you love helping people, solving problems, and creating positive experiences, you’ll feel right at home here.

The Customer Service Representative is the warm, reliable first point of contact for applicant families and donors. You’ll provide clear guidance, answer questions, and ensure every interaction reflects our commitment to service, accuracy, and care.

What You’ll Do

Respond to phone calls, emails, and messages with professionalism, empathy, and clarity

Guide families through processes and requirements in a simple, friendly way

Support donors with accurate information and timely follow-up

Document interactions and maintain organized records

Collaborate with internal teams to resolve issues and improve workflows

Identify opportunities to enhance the customer experience

Represent our mission with warmth, patience, and integrity

You will need to bring:

Strong communication skills — clear, friendly, and confident

Ability to engage in real, human conversations rather than rely on scripts

Ability to explain complex information in simple language

Attention to detail and comfort with administrative tasks

Must be comfortable making decisions independently; this is an empowered role, not an approval‑based call center

Experience in customer service

Bilingual skills are a plus but not required.