Call Center Representative
I3 INFOTEK INC
Location: Phoenix, AZ (Remote – Local Candidates Only) Duration: 6 Months (Possible Extension / Conversion to Full-Time) Schedule: Monday–Friday, 7:45 AM – 5:15 PM (Flexible shifts) Position Overview The Call Center Agent is responsible for delivering excellent customer service by handling inbound calls related to individual and business tax inquiries. This role requires strong communication skills, multitasking ability, and a customer-focused mindset in a fast-paced call center environment. Key Responsibilities Answer high-volume inbound calls in a professional and courteous manner Handle Tier 1 customer issues related to tax compliance and general inquiries Review and update taxpayer accounts accurately Collect, verify, and document customer information across multiple systems Educate customers on tax policies and available online resources Assist with payment arrangements and requests Maintain detailed records of all customer interactions Meet performance and quality metrics Participate in team activities and continuous improvement initiatives Required Skills Strong multitasking and organizational abilities Basic proficiency in Microsoft Word, Excel, and Google Workspace Basic math skills (addition, subtraction, multiplication, division) Excellent verbal and written communication skills Strong interpersonal and customer service skills Ability to quickly learn and retain information Problem-solving mindset and goal-oriented approach Preferred Skills Experience in process improvement initiatives Background in banking or financial services Required Experience Minimum 1 year of recent call center experience Previous two roles must each have at least 1 consecutive year in a fast-paced call center Experience in national call centers (finance, banking, insurance, telecommunications) No technical support or dispatch/switchboard experience Education Required: High School Diploma or equivalent Preferred: Associate’s degree or higher Additional Requirements Must reside within 1 hour of Phoenix or Tucson, AZ Available for in-person orientation (Day 1) Ability to work a flexible schedule Reliable hardwired internet connection Ability to transport company equipment (desktop, monitors, etc.) Must pass background checks, fingerprinting, and tax compliance verification Other Details Fully remote after initial onboarding Intensive 3-week training program (mandatory attendance) Opportunity for permanent employment based on performance #J-18808-Ljbffr
- ...Customer Service Representative Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA's National 800 number. Once selected for the Customer Service Representative position in SSA, you will...SuggestedWork at office
$19 per hour
...with you! Video Interviewing: As part of our Call Center hiring efforts, we're using a video screening process. To learn... ...pm to 10:00 pm ~2:30 pm to 11:00 pm The Call Center Representative position is responsible for customer service and processing...SuggestedHourly paySeasonal workWork at officeLocal areaRemote workFlexible hoursShift workAfternoon shift- Job Announcement Positions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments. Current civil service employees would be given new...Suggested
- ...Job Details: Location: Adelante Healthcare Center Support Office - Phoenix, AZ 85012 Position Type: Full Time Education Level... ...accredited school Job Category: Health Care POSITION SUMMARY The Call Center Representative is primarily responsible for providing excellent customer...SuggestedFull timeShift work
$17.99 per hour
Do you have 1 year of RECENT Call Center Experience? Are you completely comfortable with $18/hr on a WEEKLY basis? Are you able to work 1st shift Monday through Friday? This could be the perfect opportunity for you! Pay:$18/hr WEEKLY Note: This position is ONSITE in Phoenix...SuggestedHourly payWeekly payPermanent employmentTemporary workWork experience placementMonday to FridayShift workDay shift- ...Call Center Opportunity Do you have 1 year of recent call center experience? Are you completely comfortable with $18/hr on a weekly basis? Are you able to work 1st shift Monday through Friday? This could be the perfect opportunity for you! Pay: $18/hr weekly. Note:...Weekly payMonday to FridayShift workDay shift
$20.85 per hour
...challenges while providing excellent service. Key responsibilities include: Managing both inbound and outbound customer calls in a call center environment Working within an auto-dialer system Handling early-stage collections (1–30 days past due) Averaging 80...Contract workTemporary workImmediate startRemote workWork from homeMonday to FridayFlexible hoursShift work$41.5k - $62.1k
...Senior Call Center Representative Mutual of America Financial Group Job Title: Senior Call Center Representative Location: Phoenix, AZ (hybrid) Who We Are: At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial...Contract workMonday to Friday$30 per hour
...Call Center Sales Representative – Cogir Management, USA Inc | Remote Job Summary Cogir Senior Living is hiring Call Center Sales Representatives to serve as the first point of contact for potential residents and their families. This fully remote role pays $30...Hourly payFull timePart timeRemote workFlexible hoursAfternoon shift- ...of Location:UtahPosition Summary:At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Call Center Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.Join Ivy Rehab’s...Permanent employmentFull timeTemporary workLocal area
$18.5 per hour
...Remote Call Center Customer Service Representative – $18.50/hr | Republic Services Are you passionate about delivering exceptional customer service and looking for a remote opportunity with competitive pay and benefits? Republic Services is hiring full-time Remote...Hourly payFull timeTemporary workRemote workWork from homeMonday to Friday- ...environment. Experience/Qualifications Bilingual proficiency in English and Spanish, verbal and written. Experience in inbound/outbound call center with customer empathy. Meet and exceed CSAT, average handle time, and first contact resolution targets. Strong CRM documentation...Contract workWork at officeLocal areaRemote work
$18 per hour
Call Center Representative / Pharmacy Tech Support (Remote-Friendly anywhere in the US) 1 day ago Be among the first 25 applicants As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams...Remote jobHourly payFull timeContract workPart timeWork from homeWorldwideShift work- Live Chat Support Agent Phoenix, Arizona, United States Job Overview Position: Live Chat Support Agent Location: Remote We are seeking a highly motivated and customer-oriented Live Chat Support Agent to join our team. As a Live Chat Support Agent, you will...Remote workWorldwideFlexible hoursAfternoon shift
$68k - $82.3k
...as needed, including during transition between health plans. Promotes positive working relationships between DDD and the tribes. Represents DDD on community projects and work groups with tribal entities and other state agencies to improve health outcomes. Works with various...Temporary workWork at officeFlexible hours$18 - $19 per hour
...Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 months of call center experience Call Center Rep requires: Strong computer and phone skills. Ability to use web-based computer applications Excellent...$71.2k - $158.2k
...accessibility assistance or accommodation for a disability at any point, let us know by emailing ****@*****.*** or by calling (***) ***-**** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive...Temporary workWork experience placementWork at officeLocal areaFlexible hours$70.1k - $85k
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout...For contractorsH1bWork at officeLocal areaRemote work- ...consultants to understand motivations/requirements to ensure a match for both clients and candidates. You do not need to make 50 calls a day to be successful at our firm. Targeting and truly understanding a candidate’s reasons for leaving a job will allow you to present...Full timeRemote work
- Position Title: Volunteer Interviewer (Founder Story Video) Organization: LoopRoots Foundation Location: Scottsdale, Arizona (in-person) Type: Volunteer Time Commitment: 6 hours total About LoopRoots Foundation LoopRoots Foundation is a re-...
$68k - $73k
Pearson is looking for a Faculty Advisor for Nursing and Health Professions in Phoenix, Arizona. This role involves collaborating with course administrators to implement Pearson digital products effectively. Candidates should have a Master's degree, RN credentials, and ...- ...knowledge, judgment, and expertise to assess, coordinate, and monitor service delivery. The role conducts comprehensive data analytics, represents DFSM as the data subject‑matter expert (SME) for quality and program integrity, assists with compliance and monitoring functions,...Full timeWork at officeRemote workFlexible hours
- The Arizona State Government is looking for an Informatics & Prepayment Review Health Consultant to deliver expert analysis for the Arizona Health Care Cost Containment System. This full-time role requires a current Arizona medical or Behavioral Health license and offers...Remote jobFull time
- A leading nonprofit organization in Phoenix, Arizona, is seeking an experienced early childhood mental health consultant to provide vital support in early care and education settings. This role focuses on enhancing caregiver-child relationships and addressing the mental...
- Southwest Human Development is looking for a full-time Mental Health Consultant in Pinal County. You will provide consultation services to enhance the capacity of educators in meeting the mental health needs of young children. Collaboration with childcare providers is key...Full time
- ...mental health professional to provide consultation services within early care and education settings. This role involves working with center‑based and home‑based childcare centers, school district preschools, and home visiting programs across Pinal County to enhance...Full timePart timeWork at officeWork from home
- ...Call Center Agent At Horizon Point, we don't just create marketingwe go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts...Full time
$20 per hour
...Call Center Agent $20/hr remote opportunity - only need to reside 1 hour from Phoenix or Tucson to pick up equipment on first day then 100% remote role. Not for you? Send this to a friend! Are you a customer service professional equipped to work in a fast paced environment...Remote work$43.11k - $57.2k
...inclusive) 1. Answers, evaluates and prioritizes incoming telephone calls, communicating effectively with various callers to obtain... ...educational or public relations tours and presentations of the dispatch center to members of the public, citizen's academies, legislative...Full timeWork at officeShift workWeekend work$71.2k - $158.2k
...must be comfortable coordinating, reviewing, escalating, and representing pharmacy impacts for deliverables that may be completed by others... ...us know by emailing ****@*****.*** or by calling (***) ***-**** in the United States. Oracle is an Equal...Temporary workWork experience placementLocal areaRelocationFlexible hours
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