Patient Access Coordinator

Job Description

Job Description

Job description: Patient Access Coordinator

Summary:

Are you someone who finds joy in helping others and engaging in meaningful conversations? Do you thrive in a relaxed environment where you can connect with people over the phone? If so, we have an exciting opportunity for you!

We are currently seeking a compassionate and personable individual to join our team as a Patient Access Coordinator . In this role, you will be responsible for reaching out to patients and assisting them with scheduling their appointments. Your primary focus will be on providing exceptional customer service and ensuring that every patient feels valued and supported.

Essential Duties and Responsibilities:

• Schedule Optimization: Efficiently schedule 45-50 patient appointments per week , ensuring maximum provider availability and reducing patient wait times.
• Facilitate the coordination of care and service offered by insurance providers to their patients.
• Build lasting relationships with patients, caregivers, physicians, and providers consistent with customer service guidelines.
• Contacts and schedules patients for their annual wellness visits (physicals) and routine follow up care.
• Acts as a non-medical triage to determine if patient needs to be scheduled for an appointment or transferred to practice for additional assistance.
• Responsible for consistent and accurate use and execution of department’s established operating procedures and supporting technology, software, and EMRs.
• Follow up on a weekly basis with assigned group of patients to ensure timely care is received through their primary care providers, while avoiding emergency department visits when possible.
• Identifies patients who have not been seen by their primary care provider for routine care and facilitates reconnecting these patients with their provider to resume care.
• Submit file/documentation to physicians and other clinicians as requested for review, quality assurance checks, and other purposes.
• Meet minimum required metrics and quality assurance measures set by Patient Access leadership to maintain productivity and efficiency.
• Delivers exemplary customer service for patients in accordance with company expectations and guidelines.
• Communicates and works effectively with Patient Access peers/leadership, physicians, and other health care professionals.
• Must abide to all HIPAA, Confidentiality and Privacy laws.
• Other duties may be assigned by your Supervisor and Manager(s).

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Preferred – a minimum or pursuit of AA / BS degree.
• 2+ years Patient Engagement / Interaction.
• EPIC experience preferred but not required
• Working knowledge of health delivery systems/general practices.
• Experience with intranet or web-based communication systems.
• Excellent written and verbal communication skills.
• Self-starter – can complete duties independently and prioritize tasks assigned.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Communication Skills – Can interact with friendly tone, compassion, and empathy, echoing patients’ needs based on the situation.
• Safety and Security - Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time.
• Knowledge of HIPPA: Legal and ethical consideration related to patient information.
• Must be computer literate in EHR/PM and Microsoft office products.
• Some after hours or overtime may be required with due notice.

Job Type:

• Full-time

Pay:

• $21.00+ Commensurate with experience

Benefits:

• Earn More for Every Appointment Scheduled! Your incentive grows with each scheduled appointment, with weekly bonuses from $105 to $825!
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Are you ready to make a real difference in people's lives? Join our team as a Patient Access Coordinator and become an essential part of our mission to provide exceptional care and support to our patients. If you're compassionate, personable, and thrive on meaningful interactions, we want to hear from you! Apply now to embark on a rewarding journey where you can utilize your skills to ensure every patient feels valued and supported. Let's make a positive impact together!

Advanced Management USA is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.