Subscriber Experience and Partnership Specialist - Polsinelli Online Solutions

Subscriber Experience and Partnership Specialist - Polsinelli Online Solutions

Polsinelli does not accept unsolicited resumes from search firms or agencies. Please, no phone calls or emails. At Polsinelli, What a Law Firm Should Be is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so that they can thrive. Are you a people person who has a keen eye for detail, thrives in a professional environment and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you! Polsinelli is looking for a qualified Subscriber Experience and Partnership Specialist for Polsinelli Solutions, LLC. This is a full-time, remote role focused on end-to-end ownership of assigned business development, subscriber experience, marketing communications, and event execution for Polsinelli Online Solutions for Homecare ("POSH") and Polsinelli Online Solutions for Everyone ("POSSE"). ROLE OVERVIEW This position operates as a senior lead and reports to a designated manager within the Polsinelli Online Solutions team. The role is accountable for advancing business development opportunities for POSH and POSSE from initial inquiry through close, onboarding, and ongoing subscriber engagement, while ensuring consistent follow-through, documentation, and visibility across internal teams. Success in this role requires independent execution, disciplined pipeline management, and proactive issue identification and escalation to protect deadlines, subscriber experience, and revenue outcomes. This role also requires experience working with and selling into franchise systems, including proactive outbound engagement and inbound lead conversion with franchise owners, operators, and corporate leaders to drive adoption and growth.

Core Responsibilities

• Sales & Revenue Generation Own assigned POSH and POSSE opportunities through the full sales cycle, including inbound lead conversion, outbound prospecting, demonstrations, follow-up, negotiation, and close. Proactively generate new opportunities through outbound prospecting within franchise systems, including targeted outreach to franchise owners, operators, and corporate leaders.
• Roadshows, Demos & Events Plan and execute roadshows, product demonstrations, webinars, conferences, and other events. Lead live and virtual product demonstrations, tailoring messaging to the audience and clearly articulating value, features, and differentiators. Own event logistics end-to-end (scheduling, coordination, materials readiness, attendee communications, and post-event follow-up) to ensure seamless execution. Travel as needed to support roadshows, conferences, and subscriber-facing activities.
• Subscriber Experience & Account Ownership Serve as the primary point of contact for subscribers and prospective subscribers for assigned matters, ensuring responsiveness and continuity. Respond in a timely manner to inquiries, route requests to the appropriate team, and track items through resolution with clear status updates. Own onboarding and engagement execution for assigned matters (welcome outreach, scheduling, training coordination, and renewal touchpoints), ensuring internal handoffs are completed and documented.

Job Qualifications & Core Competencies

• Sales & Business Development Capability Demonstrated ability to advance opportunities through a consultative sales cycle, including disciplined follow-up and closing activities. Experience managing pipelines and maintaining accurate CRM documentation (next steps, follow-up dates, and activity history). Direct experience working with or selling to franchise systems, franchise owners, operators, or multi-unit organizations. Experience generating and converting both inbound and self-sourced opportunities, including proactive prospecting and disciplined follow-up through close. Proven ability to build relationships and influence decision-making across franchise owners, operators, and corporate leaders.
• Communication & Presentation Strong public speaking and presentation skills (live and virtual). Excellent written and verbal communication skills. Ability to communicate product value, features, and differentiators clearly to varied audiences.
• Subscriber-Facing Professionalism Strong subscriber/customer service orientation with a high degree of professionalism. Ability to build trust and guide prospects/subscribers through consultative conversations.
• Ownership & Execution Discipline Self-directed with an ownership mentality and accountability for results, including proactively tracking deadlines and early escalation of risks Ability to manage multiple priorities simultaneously by maintaining task plans, providing regular status updates, and closing the loop on deliverables Strong organizational skills and attention to detail; ability to pivot quickly in a fast-paced environment
• Business & Product Acumen Strong understanding of market positioning, product messaging, and competitive differentiation Ability to translate subscriber needs into actionable insights. Demonstrated business acumen and growth mindset.
• Technology & Tools Proficiency in Microsoft Office Suite. Ability to quickly learn and operate new or evolving technology platforms. Experience using CRM systems, marketing tools, and presentation platforms.

The budgeted salary range for this position is $95,000 - $105,000. As part of full-time employment associated with this position, Polsinelli PC offers the following benefits: Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, AD&D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits. Polsinelli PC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.