Repair Order Analyst

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Repair Order Analyst!

In this role, you will be responsible for manage assigned Order transaction types, scan quotes, and other relevant documents. You will also run reports to manage daily work, and give business updates on repair opportunities, open orders, and historical trends.

You will be expected to be focused, have great attention to detail, be able to prioritize tasks, and work as a team towards deadlines and task resolution.

Responsibilities

• Book all transactions, run reports to manage daily work, and give customer
• and business owners’ updates for open orders and historical trends.
• Responsible for interface with various levels of the organization for key
• updates.
• Interact with our vendors to determine the scope of repair required,
• Entry data, quote approvals, shipping requirements, and status reports to provide to business platform owners.
• Ensure vendors are quoting at contract agreements, approving vendor quotes
• provided by Platform Manager’s guidelines, and meeting TAT
• commitments.
• Communicate missed and/or potential vendor contract commitment misses.
• Generate and process weekly Opportunities Report for assigned program(s)
• Responsible for interface with various levels of the organization for key
• updates.
• Build vendor relationships with the assigned vendors to maintain service
• levels for pricing and TAT.
• Process USM Web App transfers and Purchase Orders following the assigned guidelines provided by the Platform Managers.
• Monitor all Orders that are closed/received within scheduled dates or 30 days.
• Reporting, special projects, and programs assigned by the business.
• Collecting, managing, and scanning required trace paperwork for assigned incoming parts when needed. May required physical walking to the warehouse.
• Provide historical Order reports monthly.
• Generate weekly Opportunities Report for assigned program team(s)

Qualifications we seek in you!

Minimum Qualifications

• High School Graduate
• Good Writing/Email skills (MS Outlook, MS teams)
• Relevant experience
• Good Interpersonal, Time Management & Planning skills
• Great communication skills – (lead meetings, launch external communications, etc.)
• Excellent attention to detail, organizational, and analytical skills.
• Ability to work with large volumes of data and documentation while ensuring accuracy and compliance.
• Strong communication skills for collaboration with internal teams, lessors, regulators, and customers.
• Strong understanding of aircraft engine maintenance programs, life-limited parts tracking, and regulatory requirements.

Preferred Qualifications/ Skills

• Experience of working on ERP, Order entry, Vendor interactions
• Supply Chain Knowledge (Aviation or Repairs are a bonus)
• MS Excel, beginner to intermediate
• Interactions with Leadership teams internal and customers

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate hourly base compensation range for this position is $21 to $24 per hour. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Location-based Roles “Los Angeles, California based candidates are not eligible for this role. Winfield, KS area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.