Customer Service Representative

We have an outstanding Contract position for aCustomer Service Representativeto join a leading Company located in theLancaster, NYsurrounding area.

Pay Rate: $28-$29

Job Responsibilities:

• Order Management - Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services.

• Customer Communication - Serve as the primary point of contact for assigned accounts; provide timely updates on lead times, delays, quality holds, and shipping status.

• RMA & Warranty Coordination - Initiate and track RMAs, warranty evaluations, and repair orders; communicate inspection findings and final dispositions.

• Issue Resolution - Investigate shortages, shipment errors, quality concerns, and production delays; collaborate with planning, quality, engineering, and logistics teams.

Basic Hiring Criteria:

• Preferably an Associate's degree in Business Administration or management.

• Excellent written and verbal communication skills-professional, concise, and customer-focused.

• Strong problem-solving skills and comfort working with cross-functional teams.

• Ability to manage multiple priorities in a fast-paced environment.

Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance