Platform Operations Director

Director, Platform Operations

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure's promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best "A" (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is currently recruiting for a Director, Platform Operations that can do a 3-day hybrid approach onsite in our Farmington Hills office. The ideal candidate will also possess the following skill set.

Summary Statement

Lead the strategy, execution, and continuous improvement of the organization's platform ecosystem, overseeing Platform Engineering, Data Platform Engineering, and Cloud Engineering teams. This role owns the reliability, scalability, security, and cost-efficiency of platforms supporting application development, data workloads, and business-critical systems. Operating with a platform-as-a-product mindset, the Director drives operational excellence through automation, observability, and AI-enabled capabilities while partnering with engineering and product leadership to enhance developer productivity, platform adoption, and time-to-market.

Essential Tasks/Major Duties

• Lead and direct staff in area of responsibility with an emphasis on talent management and succession planning in accordance with the company's strategic direction.
• Define and execute a unified platform strategy, operating the platform as a product with clear service ownership, roadmaps, and feedback loops, while partnering with engineering and product leadership to drive adoption, developer experience, and business alignment.
• Own end-to-end platform operations across cloud and hybrid environments, ensuring reliability, scalability, performance, and cost efficiency of all platform services.
• Establish and lead Site Reliability Engineering (SRE) practices, owning platform reliability and resilience through SLIs/SLOs, incident management, and continuous improvement.
• Drive operational excellence through automation and observability, leveraging Infrastructure as Code (IaC), CI/CD, and monitoring frameworks to improve efficiency, scalability, and system insight.
• Oversee platform and data platform operations, enabling scalable infrastructure that supports application development, analytics, real-time processing, and AI/ML workloads.
• Define and execute AI-enabled platform strategy, incorporating AIOps for predictive operations and enabling infrastructure for AI/ML workloads, while ensuring governance, security, and responsible AI practices.
• Ensure platform resilience and governance through disaster recovery, business continuity, and adherence to security and compliance standards (SOC2, ISO 27001, NIST).
• Drive Cloud Financial Operations (FinOps), including cost optimization, forecasting, and governance across all platform domains.
• Influence enterprise architecture decisions and drive adoption of platform standards and best practices across engineering teams.
• Build and lead high-performing teams through hiring, organizational design, and leadership development, mentoring engineering managers and senior engineers.
• Define and own KPIs, SLAs, and SLOs to measure platform health, reliability, cost efficiency, and developer productivity.

Knowledge, Skills & Abilities

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience. 10 years of experience in Platform Engineering, Cloud Engineering, Data Engineering, DevOps, or Site Reliability Engineering (SRE), with 3 years in engineering leadership managing multiple teams and/or managers. Strong expertise in cloud platforms (AWS preferred; Azure and OCI a plus) and leading large-scale, distributed, cloud-native environments. Deep understanding of Infrastructure as Code (Terraform, CloudFormation, Ansible), CI/CD, and modern DevOps practices. Experience building and scaling Internal Developer Platforms (IDPs) and enabling self-service infrastructure models. Proven experience operating platforms that support application, data, and AI/ML workloads, including familiarity with data platforms, streaming technologies, and scalable compute environments. Experience with AI/ML infrastructure and AIOps practices to support intelligent, proactive platform operations. Strong expertise in observability, incident response, and reliability engineering practices, including SRE principles (SLIs/SLOs). Experience with FinOps practices, cost optimization, and cloud governance. Deep understanding of security, compliance, and resilience frameworks (SOC2, ISO 27001, NIST, DR/BC). Strong leadership, communication, and stakeholder management skills, with the ability to influence across organizational boundaries. Ability to balance strategic thinking with hands-on technical credibility. Experience leveraging generative AI tools to enhance engineering productivity and operational efficiency.

Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance.

Recognized as one of the Best and Brightest® Companies to Work For in the Nation and one of Business Insurance magazine's Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you. Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee's ability to perform their job duties may result in disciplinary action, up to and including termination.