Recovery Agent

Managing a portfolio of moderately complex, past-due business accounts, the full-time Recovery Agent will utilize standard collection techniques to cure debt, resolve account delinquency, and ensure predictable cash flow while working remotely. Key responsibilities Manage daily communication with delinquent commercial customers to secure payments and resolve outstanding balances Document customer interactions and payment arrangements accurately in the collections system Identify and route billing errors or disputes to appropriate internal departments for resolution Required qualifications High School Diploma or equivalent with 2-3 years of experience in B2B or commercial collections Understanding of the Fair Debt Collection Practices Act (FDCPA) and ethical standards in collections Proficiency in standard software platforms and ability to learn enterprise applications Strong verbal negotiation skills and effective time management abilities Proven dependability and consistent attendance in a high-volume professional setting