Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Training & development
• Opportunity for advancement
• Vision insurance
• 401(k)
• Bonus based on performance
• Dental insurance

Insurance Customer Service Representative – Service & Sales Adam Webber State Farm Agency

Full-Time | $40,000–$65,000 Annually (Base Salary + Performance Incentives)

About the Opportunity
The Adam Webber State Farm Agency is looking for a motivated, service-minded professional who enjoys building relationships, solving problems, and identifying opportunities to help customers better protect what matters most.

This position combines customer service and sales, with an emphasis on maintaining strong relationships with our existing customers while identifying opportunities to expand their insurance coverage.

We're looking for someone who understands that excellent service goes beyond responding to requests. It means taking initiative, recognizing customer needs, following through on commitments, and making thoughtful recommendations.

The right candidate will have strong communication skills, a sense of personal accountability, and a desire to grow professionally and financially.

What You'll Do

• Provide responsive, knowledgeable service to existing customers through phone, email, and in-person interactions.

• Assist customers with policy changes, billing questions, coverage inquiries, and other account-related needs.

• Proactively review customer accounts to identify coverage gaps and opportunities for additional products.

• Recommend appropriate insurance solutions and confidently ask for the business.

• Build and maintain strong customer relationships that contribute to long-term retention and account growth.

• Follow up on customer requests, outstanding opportunities, and policy-related matters.

• Maintain accurate account documentation and effectively manage daily responsibilities.

• Work toward established customer service, retention, and sales performance goals.

What We're Looking For
We value individuals who take pride in their work, communicate effectively, and understand the importance of both customer satisfaction and business results.

Our ideal candidate:

• Has previous experience in insurance, sales, customer service, or account management, preferably 1–3 years.

• Enjoys working with people and can build trust through professional, genuine conversations.

• Is comfortable identifying customer needs, recommending solutions, and asking for additional business.

• Demonstrates strong organizational skills, attention to detail, and consistent follow-through.

• Takes initiative, accepts responsibility, and works effectively without constant supervision.

• Is motivated by personal achievement and comfortable working toward measurable goals.

• Responds positively to coaching, feedback, and opportunities to improve.

• Can balance multiple responsibilities while maintaining accuracy and excellent customer service.

• Is willing to obtain and maintain the insurance licenses required for the position.

Previous insurance experience is preferred but not required. We're willing to train candidates who bring strong communication skills, relevant experience, and the right work ethic.

Why Join Our Agency?
At the Adam Webber State Farm Agency, we believe that strong customer relationships are built through consistency, knowledge, and follow-through.

We want team members who take ownership of their responsibilities, contribute to the success of the office, and recognize the value of doing things the right way.

In return, we provide training, coaching, and opportunities to develop valuable insurance, sales, and relationship-management skills.

Our compensation structure rewards individual performance, giving motivated team members the opportunity to increase their earnings as they contribute to the agency's success.

Whether you're looking to develop a long-term career in insurance or have aspirations of owning a State Farm agency in the future, this position provides an opportunity to build a strong professional foundation.

If you're dependable, motivated, and looking for a role where both your service and sales abilities can make a difference, we encourage you to apply.

This position is with an independent contractor State Farm agent, not State Farm Insurance Companies. Employees of State Farm agents are employed by the independent agent and must meet applicable licensing requirements.