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Production Support Analyst (Tier 1/2)

Think Tank, Inc.

Job Description

Job Description

*Applicants must be US Citizens or permanent residents*Hybrid Position in Washington DC*Position is subject to contract award*3 professional references requiredPosition DescriptionThe Data Analyst supports reporting, analytics, and data validation for financial systems. This role provides insights into system performance and financial data accuracy. RequirementsBachelor 's degree in Data Analytics, Finance, or related field8+ years of experience in application or production supportStrong SQL and data analysis skillsExperience with BI tools (Tableau or similar)Knowledge of financial systems and reportingResponsibilitiesPerform data extraction and SQL queriesSupport financial reporting and reconciliationValidate and analyze financial dataDevelop dashboards and reports (Tableau/BI tools)Provide ad-hoc reporting and analyticsSupport audit data requests and data quality improvementsTrack system performance metrics

Vacancy posted 2 days ago
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