Production Support Analyst (Tier 1/2)
Think Tank, Inc.
Job Description
Job Description
*Applicants must be US Citizens or permanent residents*Hybrid Position in Washington DC*Position is subject to contract award*3 professional references requiredPosition DescriptionThe Data Analyst supports reporting, analytics, and data validation for financial systems. This role provides insights into system performance and financial data accuracy. RequirementsBachelor 's degree in Data Analytics, Finance, or related field8+ years of experience in application or production supportStrong SQL and data analysis skillsExperience with BI tools (Tableau or similar)Knowledge of financial systems and reportingResponsibilitiesPerform data extraction and SQL queriesSupport financial reporting and reconciliationValidate and analyze financial dataDevelop dashboards and reports (Tableau/BI tools)Provide ad-hoc reporting and analyticsSupport audit data requests and data quality improvementsTrack system performance metrics
- ...Optima Global Solutions Inc., brings over 2 decades of experience and expertise in... ...position: Jira Administrator & Tier 1 Support Analyst (SDLCNext) This is a Remote work opportunity... ...program leadership, government counterparts, product owners, and delivery teams. JOB...SuggestedRemote work
- ...Overview SUMMARY: The Service Desk Tier 1 technician shall be responsible for answering calls... ...and connectivity issues. Responsible for supporting end users with software and hardware... ...Microsoft computing environment. At least 2 years of experience or more with resolving...SuggestedWork at officeRemote work
$29.52 per hour
...Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills... ..., Intelligence & Operations Support (MIOS) could be the place... ...degree. Can be substituted with 2+ years of relevant... ...Ability to troubleshoot Microsoft products, including but not limited to...SuggestedWork at officeLocal areaRemote work- ...Job TitleTier 2 Help Desk SpecialistExperience and Education RequirementsYears of Experience: 3 years of experienceEducation... ...DescriptionThe program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance its IT environment....SuggestedFor contractors
$25 per hour
...Req ID: 41859 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance... ..., Intelligence & Operations Support (MIOS) could be the place... ...ticket escalation to tier 2 support or other specialized... ...Ability to troubleshoot Microsoft products, including but not limited...SuggestedWork at officeLocal areaRemote work- ...Service Desk Agent, Tier 2 GTSC seeks experienced and motivated Service Desk Agents, Tier... ...work model with a combination of onsite support at the client site and approved telework upon... .... GTSC delivers secure, ITIL-aligned Tier 1–3 IT support services to Federal...Full timeTemporary workRemote work
- ...Data Center Operations / Desktop Engineer (Tier 2.5) Location: Washington, D.C./On-site... ...eligibility for High Public Trust Schedule: 1:30pm - 10:00pm Shift. The shift hours... ...based on operational requirements. Occasional support of alternate shifts may be required to...Full timeWork at officeFlexible hoursShift work
$24 - $25 per hour
...Description Position Title: Tier 1 Help Desk Technician Location... ...end-user workstations and productivity on local area networks. The Help... ...software installation, end-user support, including training to ensure... ...skills Experience: #1-2 years of progressively responsible...Contract workWork experience placementWork at officeLocal areaMonday to Friday$45k - $60k
...Job Description Job Description IT Support Technician – Tier 1 Department: IT Reports to:... ...Clear advancement paths to Level 2, Level 3, and specialized technical roles... ...combination of hardware and software products to solve their problems, contain their...Full timeWork at officeRemote workRelocationMonday to FridayShift work- ...Desk Technician to provide world-class IT support to our prestigious clientele at the highest... ...WILL MAKE AN IMPACT: Provide routine Tier 1 technical support to onsite and remote customers... ...High School Diploma/GED and a minimum of 2–3 years of related technical support...Remote workAll shiftsShift workNight shiftWeekend work
- Job Summary: The Tier 1 Help Desk Analyst provides frontline technical support and customer service to end users primarily via phone. This role focuses on password... ...Create and escalate Remedy trouble tickets to Tier 2 or third-party service providers as needed. Follow...Full timeWork at officeRemote workShift work
- ...Technician to provide world-class IT support to our prestigious clientele... ...: Provide independent Tier 1 technical support to diagnose... ...support for Microsoft Office 365 products. Utilize advanced Tier 1... ...an IT-related discipline and 2–3 years of experience; OR...Work at officeRemote workAll shiftsShift workNight shiftWeekend work
- Chenega MIOS in Arlington, VA seeks a qualified Tier 1 Help Desk Analyst to provide first-line support for government IT systems, troubleshoot hardware and software... ...the ticketing system. You will collaborate with Tier 2 teams to ensure timely resolution and maintain...
- Chenega MIOS is seeking a Tier 1 Help Desk Analyst in Arlington, VA to deliver first-line IT support for desktop, server, and application issues within a government-focused... ..., perform diagnostics, and coordinate with Tier 2 and other teams to restore services with...
$50k
Position: Junior Enterprise Support Tech - Tier 2 Location: HYBRID - Alexandria, VA Salary: $50k + Comprehensive benefits package Clearance: Must... ..., VA. JOB DUTIES: Investigate and troubleshoot Tier 1, Tier 2 and Tier 3 level technical issues reported to SMP queues...Work experience placementRemote work- An innovative firm is seeking a Tier 2 Desktop Support Analyst to join their dynamic team. This role involves providing exceptional support to end-users, troubleshooting complex issues, and collaborating with IT professionals to enhance operational efficiency. The ideal...
- ...future centered around the Core of More . By joining our supportive community, you will find that Kentro is dedicated to your... ...achieve extraordinary milestones. Kentro is hiring for a Tier 2 Desktop Support Analyst to support the Department of Commerce. Responsibilities:...Full timeWork at officeLocal areaRemote work
$23.5 - $25.5 per hour
...the team for a rewarding and challenging opportunity to provide Tier 1 support for our DOJ OJP customers in Washington DC. The Service Desk... ...knowledge base and/or manuals. Identify, escalate (e.g., Tier 2 and Tier 3 escalation), and manage incident resolution; close...Hourly payTemporary workWork at officeLocal areaRemote work- Inserso Corporation is seeking a Network Support Technician to provide both onsite and remote Tier 2 support for our DHS customers. In this role, you'll need to quickly... ...Degree or equivalent experience, with at least 1 year in IT support. Responsibilities include network...Remote job
- ...Job Description Job Description Northstrat is seeking a Tier 2 support engineer to assist customers using space-based broadband communication... ...(TCP/IP, SD-WAN, DNS, DHCP, etc.) You must have at least 1+ years of experience using AWS or equivalent cloud service...Full timeContract workWork experience placementFlexible hoursShift workWeekend workWeekday work
- Internetwork Expert is seeking a Tier 2 Help Desk Specialist to provide advanced IT support for escalated incidents, focusing on endpoint management, identity administration... ...collaboration platforms. You will work with Tier 1 and Tier 3 teams to ensure SLA adherence and secure...
- ...Description ActioNet is seeking a Tier 2 – Mid Desk Side Support - IT Specialist to provide Mid to Senior... ...IT support and administrative roles. 1+ years of experience supporting... ...Directory). Familiarity with Apple MAC products, thin clients and Dell and HP products...Full timeWork at officeRemote work
- ...Job Title GTSC seeks experienced and motivated Service Desk Agents, Tier 1. Multiple positions available. Location: Washington, DC... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed...Temporary workRemote work
$16 - $19.5 per hour
...Tier 1 Help Desk TechnicianIron Bow Technologies has an immediate need for an ambitious... ...to join our team providing onsite support for the U.S. Holocaust Memorial Museum in... ...and support that ensures end-users stay productive and services are accessible. The selected...Full timeContract workWork experience placementWork at officeLocal areaImmediate startShift work$30 per hour
...Description Position Title: Desktop Engineer - Tier 1 Location: Washington, DC Assignment... ...and a full transition to Windows 11. To support this initiative, the IT department is... ...CrowdStrike on devices pending upgrade. Tier 2 Support & Troubleshooting Serve as an...Contract workLocal areaMonday to Friday$28 - $32 per hour
...Job Description Job Description Description Our client is seeking Tier 1 Help Desk Technicians to join its Service Desk team supporting a fast-paced, highly technical environment. Candidates will support Windows-based systems, endpoint devices, user onboarding,...Contract workTemporary work- ...assembly, and/or machining. \tSCOPE OF OPEN ROLE \t#Positions: 2 \tTarget Start Date: ASAP \tDuration: 7-8 months, 12/31 end date... ...The Client Company \tShift Expectations (First, Second, Third): 1 \tStart/End Time: 6:30, if earlier, flexible - 3 PM \tDoes this...Contract workFor contractorsWork experience placementWork at officeLocal areaImmediate startRemote workFlexible hours
- J5cyberconsulting is seeking a dedicated systems administrator to provide Tier 2 help desk support in a 24/7 environment. The position requires US Citizenship and an active U.S. Government Top Secret Security Clearance. Candidates will join a team of innovators focused...
- Chenega MIOS in Arlington, VA is seeking a Tier 1 Help Desk Analyst to provide first-line IT support for end users across multiple networks, handling incidents, requests, and basic troubleshooting. Candidates should have an Associate's degree or equivalent experience, DoD...
- General Dynamics - IT is seeking a Help Desk Technician to provide Tier 1 IT support at a government client site in Washington, DC. You will handle onsite and remote support with a focus on quick resolution, professional communication, and white-glove service delivery....Remote workShift work
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