Production Support Analyst (Tier 1/2)
Think Tank, Inc.
Job Description
Job Description
*Applicants must be US Citizens or permanent residents*Hybrid Position in Washington DC*Position is subject to contract award*3 professional references requiredPosition DescriptionThe Data Analyst supports reporting, analytics, and data validation for financial systems. This role provides insights into system performance and financial data accuracy. RequirementsBachelor 's degree in Data Analytics, Finance, or related field8+ years of experience in application or production supportStrong SQL and data analysis skillsExperience with BI tools (Tableau or similar)Knowledge of financial systems and reportingResponsibilitiesPerform data extraction and SQL queriesSupport financial reporting and reconciliationValidate and analyze financial dataDevelop dashboards and reports (Tableau/BI tools)Provide ad-hoc reporting and analyticsSupport audit data requests and data quality improvementsTrack system performance metrics
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$29.52 per hour
...Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills... ..., Intelligence & Operations Support (MIOS) could be the place... ...degree. Can be substituted with 2+ years of relevant... ...Ability to troubleshoot Microsoft products, including but not limited to...SuggestedWork at officeLocal areaRemote work- ...Custom Software Systems, Inc. (CSS) is seeking a motivated Tier 1 IT Help Desk Technician to support our client in Washington, DC. This is an excellent... ...career in IT support. The ideal candidate will have 1-2 years of experience providing desktop and technical support...SuggestedPermanent employmentTemporary workWork experience placementWork at officeLocal areaRemote work
- ...Technician to provide world-class IT support to our prestigious clientele... ...IMPACT Provide independent Tier 1 technical support to diagnose... ...for Microsoft Office 365 products. Utilize advanced Tier 1 skills... ...an IT‑related discipline and 2-3 years of experience; OR A...SuggestedWork at officeRemote workAll shiftsShift workNight shiftWeekend work
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- ..., Intelligence & Operations Support (MIOS) could be the place for... .... SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success... .... Can be substituted with 2+ years of relevant... ...Ability to troubleshoot Microsoft products, including but not limited to...Work at officeLocal areaRemote work
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$45k - $60k
...Job Description Job Description IT Support Technician – Tier 1 Department: IT Reports to:... ...Clear advancement paths to Level 2, Level 3, and specialized technical roles... ...combination of hardware and software products to solve their problems, contain their...Full timeWork at officeRemote workRelocationMonday to FridayShift work- ...seeking a Junior Service Desk Technician to support the U.S. Department of the Treasury... ...base articles Escalate complex issues to Tier 2 support teams when appropriate Document... ...to obtain a High Public Trust clearance ~1 - 3 years of experience supporting users...Full timeWork at officeRemote workFlexible hours
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$24 - $25 per hour
...Description Position Title: Tier 1 Help Desk Technician Location... ...end-user workstations and productivity on local area networks. The Help... ...software installation, end-user support, including training to ensure... ...skills Experience: #1-2 years of progressively responsible...Contract workWork experience placementWork at officeLocal areaMonday to Friday- ...Job Description Job Description Northstrat is seeking a Tier 2 support engineer to assist customers using space-based broadband communication... ...(TCP/IP, SD-WAN, DNS, DHCP, etc.) You must have at least 1+ years of experience using AWS or equivalent cloud service...Full timeContract workWork experience placementFlexible hoursShift workWeekend workWeekday work
- Description ActioNet is seeking a Tier 2 – Mid Desk Side Support - IT Specialist to provide Mid to Senior... ...IT support and administrative roles. 1+ years of experience supporting government... ...). Familiarity with Apple MAC products, thin clients and Dell and HP products...Full timeWork at officeRemote work
$30 per hour
...Description Position Title: Desktop Engineer - Tier 1 Location: Washington, DC Assignment... ...and a full transition to Windows 11. To support this initiative, the IT department is... ...CrowdStrike on devices pending upgrade. Tier 2 Support & Troubleshooting Serve as an...Contract workLocal areaMonday to Friday$16 - $18 per hour
...English and Spanish* Provides support via phone, e-mail and chat for... ...Provides support for Microsoft Office Products (Word, Excel, PowerPoint,... .../ Technical Requirements: ~1 year experience in call center... ...have a personal smart phone with 2-factor authentication...Hourly payFull timeWork at officeLocal areaRemote work- A government services provider is seeking a Help Desk Technician - Tier 1 to provide technical support and excellent customer service. Responsibilities include answering Tier 1 calls, resolving issues, and managing customer interactions. The ideal candidate will hold Active...Full time
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$42.02 per hour
...IT Specialist (Customer Support) within the Digital Media... ...and for delivering both Tier I and Tier II technical... ...Factor Statements Factor 1 – Knowledge Required by... ...technical users. Factor 2 – Supervisory Controls... ...particularly in broadcast production environments. Factor 4 –...Hourly payPart timeFor contractorsWork at officeWorldwideShift workNight shiftWeekend work$60k - $65k
...enablement, modeling, and simulation, and more. With over 2,400 employees dedicated to the idea that “Your... ...the lives of millions. Overview The Technical IT Support Specialist, Associate is responsible for providing Tier 2 IT support to end-users within the organization....Temporary workWork experience placementRemote workFlexible hours- A service-disabled veteran-owned business is looking for a Business / Help Desk Analyst to provide operational and technical support remotely. This role focuses on delivering exceptional user support, and operational efficiency, and entails strong documentation and project...Remote job
- NIRA, Inc. is seeking a Tier 3 Support Engineer to serve as the final escalation point for... .... Sitting behind district-level Tier 1 and nationwide Tier 2 help desk support, this engineer... ...candidates for maintenance releasesManage product-level escalations to OEM engineering...
- ...position is located in the Remote Production Services Section (RPSS) within... ...point of contact for end-user support of data dissemination, data... ...all the following listed below: 1. Experience supervising or leading... ...and preparing data analytics. 2. Experience developing and...Permanent employmentFull timeTemporary workPart timeWork experience placementWork at officeLocal areaRemote workRelocation
- ...and experience desired ~ At least 2 years of previous Help Desk experience... ...field ~ Experience with warehouse support and shipping hardware and products to various locations... ...Responsibilities: Answer calls coming into the Tier 1 Help Desk by the third ring....For contractors
- ..., voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk. Interface directly with supported end-users to provide hardware, software, and network problem resolution. Clearly and professionally communicate via phone, email,...Work at officeRemote work
- ...Job Description Job Description Position: Technical Support Specialist – Level 2 Port Cyber is seeking to grow its technical team to keep pace... ..., and timely manner. Typical responsibilities are: Tier 1 and 2 Issue Resolution – The TSS - L2 should be capable...Work at officeLocal areaRemote workRelocation
$80k - $90k
...About this position: IT Technical Support Specialist Location –... ...been assigned or escalated by Tier 1. Interface with and create tickets... ...Microsoft Office Suite, iPhone, VPN, 2 Factor Authentication and all client owned COTS and GOTS products. High-level Knowledge of PC...Permanent employmentFull timeContract workFor contractorsWork at officeRemote work- Title:Senior IT Customer Support Analyst, Desktop SupportKBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support... ...reporting, and contribute to the strategic direction of Tier 2 support services throughout the region.In September 2025, KBR...Full timeContract workTemporary workWork at officeLocal areaRemote workRelocationRelocation packageFlexible hours
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