Treasury Management Support Specialist

Description At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals. As the Treasury Management Support Specialist you will be responsible for process administration, reconciliation, and communication. Treasury Management services supported include: ACH Origination, Check and ACH Positive Pay, Online Wires, Remote Deposit Capture, Sweep Services (Zero Balance Account, Loan Sweep, Investment Sweep), and Online Access. A successful candidate will have: Exemplary customer service experience Strong attention to detail and time management skills Confident and articulate communication skills Initiative and strong work ethic Ability to effectively build and maintain relationships with Emprise associates, vendors, and professional contacts An understanding of and commitment to our values Essential functions of the role: Treasury Management Support Assist commercial clients with new product requests and/or maintenance requests Complete product setup and conduct client training virtually or onsite Provide ongoing assistance for Treasury Sales to aid in the development of treasury-related skills including appropriate sales proposals and support as necessary for customer questions during the sales process Communicate with clients and internal staff related to any Treasury exception processes or transaction issues Provide customer care related to temporary increases, client issues or requests needing assistance Gather statistical data for commercial account analysis and complete monthly service charging Complete monthly and quarterly reports Initiate and complete product periodic reviews for respective clients Process Administration Document standard operating procedures to ensure consistency in processes Review current processes for efficiency and effectiveness on an ongoing basis Collaborate across departments to seek process improvements Update procedures as needed Communication Interact with Emprise associates, customers, other banks, and vendors relative to areas of concern involving transaction services Escalate issues as needed Knowledgeable Achieve solid level of knowledge across department, rules, and regulations Ability to work independently with minimal guidance Serve as a technical and procedural resource for the team Ability to establish priorities and manage deadlines Complete assignments with attention to detail and high degree of accuracy Training and Special Projects Support department with training for new associates, new applications and/or new procedures. Participate on special projects when applicable. Ensure that tasks are understood, supervised, and accomplished Other duties as assigned within the scope and responsibility of the job Requirements High school diploma or equivalent required A minimum of 3 years treasury support, commercial customer support, or banking operations experience required. Proficiency with large server-based applications and typical desktop software Benefits In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. To learn more, please visit our website at Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace. Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.