Crew Chief

Job Title and Location Crew Chief – Riverhead, NY 11901‑2113 Compensation: $17.51 – $18.01 per hour Worker Type: Employee, Full time Benefits 401K plan with company match Biweekly Bonus Incentives Career advancement opportunities DailyPay No need to pay for tools Employee Discount Employee Referral Bonuses Fleet Referral Bonuses Medical/dental/vision insurance benefits PerkSpot platform provides access to special employee discounts PTO after 180 days Spot bonuses through internal rewards program Uniforms paid for and laundered Responsibilities Work directly with the General Manager (GM) to ensure consistent revenue growth through guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. Coach and execute excellent customer service while creating an exceptional guest experience. Set a positive example as a leader while building team engagement and efficiency. Develop teammates through internal training, ongoing guidance, coaching, and direction. Ensure quality control measures and processes are followed consistently. Carry out other duties and projects necessary, such as inventory, cash handling processes, guest issues, and concerns, and work with the District Manager (DM) on critical initiatives. Assist the GM with budgeting, sales forecasts, financial performance, expense controls, etc. Provide clear and detailed direction to the team consistently. Maintain a clean, safe, and presentable service center per the Guide to Excellence (GTE). Provide guidance and mentoring to automotive technicians and CSAs. Perform opening and closing duties when the GM is off. Assist the GM in building and maintaining an engaged workforce that reflects customer volume and business needs. Lead daily team huddles and store meetings, setting direction for achieving business goals. Manage inventory and product orders that meet business needs. Adhere to and hold others accountable to all rules and regulations that maintain a safe and productive work environment. Assist guests with questions and needs in person, electronically, or via telephone. Qualifications 1–3 years of retail management experience; professional automotive experience not required. Exceptional oral and written communication skills. Proven leader who can inspire and motivate diverse groups. Sound business sense and comprehensive understanding of the retail industry. Ability to analyze, comprehend, and recommend financial objectives to increase sales and service results. Positive, helpful attitude and professional conduct and appearance at all times. Enjoys and is energized by a fast‑paced, flexible, high‑performance retail environment. Guest‑First mindset. Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals. Ability to stand on feet on hard surfaces like concrete or metal. Will work in environments with hot and cold temperatures, loud noises, and exhaust fumes. Comfortable lifting and moving items up to 50 lbs. At least 18 years of age. Legally authorized to work in the U.S. without company sponsorship now or in the future. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. #J-18808-Ljbffr 107 Team Car Care East, LLC (US)