Christmas Kettle Coordinator

POSITION TITLE:

Kettle Coordinator REPORTS TO:

Corps Officer STATUS:

Temporary/Seasonal, Non-Exempt The Salvation Army is an inspiring place to work.

With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need! GENERAL STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination. SCOPE OF POSITION: Manage all aspects of the Christmas Kettle Program. Supervise, schedule, and monitor all kettle workers and drivers for the Christmas Kettle Program. Maintained all necessary records required for Human Resources management, payroll, and accounting to monitor individual workers and sites. ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the primary point of contact and resource for Register to Facilitate the registration process for volunteers through Register to Confirm, schedule and coordinate volunteers (both individuals and groups) through R2R and through phone Coordinate equipment retrieval and delivery for volunteer groups and paid bell Collaborate with Temp Agency to recruit, train, process, schedule and supervise bell Facilitate an orientation process for both paid bell ringers and Report hours to Temp Prepare and coordinate driver routes every day according to the schedule and Schedule drivers daily and effectively communicate scope of work for drivers according to route Report driver hours into UKG for Provide excellent customer service skills to the public including store personnel and managers as representative of The Salvation Army. Serve as kettle receiver when needed and properly store and lock up Take phone calls from both paid ringers and volunteers to provide answers for inquiries regarding scheduling and other logistical issues arising to ensure a smooth and efficient implementation of the program. Provide direction to drivers as needed to troubleshoot and handle unforeseeable circumstances requiring immediate attention. Prepare financial reports for Finance Administration and make recommendations pertaining to bell ringer Oversee the data entry process for reporting hours and income into Register to Ring Closely monitor sites and bell ringer activity through As needed, assist with driving for the kettle program which may include but not limited to kettle deliveries, kettle pick-ups, and equipment switch outs according to the daily needs of the operation. Contact all store managers by letter or phone to seek permission to establish a kettle site at their location. Acquires necessary documentation (insurance, etc.) for each site. Check all equipment to ensure it is in good shape and ready for use. Maintain kettle equipment. This will ensure that the kettles, kettle stands, bells, and aprons are always clean and in good condition. Assist with placing any help wanted advertising for bell ringers in newspapers, etc. Make sure applications are available along with necessary hiring paperwork and begin giving applications out after November 1st Interview and hire applicants. Ensure that kettle workers complete ALL necessary forms. Paperwork MUST be complete before a worker may begin work. Background checks must be in progress before a kettle worker can start work. Assist in providing all necessary data on all bell ringers as they are hired. This must be done daily. See that all paperwork is duplicated, the appropriate temporary employee form is filled out, and the documents are submitted to DHQ when requested. Make sure all stands and signs are delivered to kettle sites the day before kettles are scheduled to begin. Conduct an orientation meeting with all kettle workers before kettles are scheduled to begin. Review the responsibilities and guidelines. If the kettle worker has not completed any of the required paperwork, this MUST be done at this time. The coordinator must be available at the beginning and end of each day to assign workers to sites (matching best workers with most productive areas), discuss problems, and answer questions. The coordinator must be available to drop off and pick up workers. Coordinates the usage of volunteers for kettles and special events. Establishes driver schedules and routes. Collect the time sheets daily. Ensure that correct data is available daily to facilitate data entry for payroll. Check paychecks with the Administrative Coordinator when they arrive and process for distribution to workers. Perform “spot checks” on workers throughout the day to ensure the best possible image is being presented. Troubleshoot any problems with bell ringers, managers, drivers, etc. Keep records of the assignment of each kettle worker and work cooperatively with the Corps Officer to monitor the locations’ productivity. Dismiss any bell ringers that are not at least doubling their pay. Use a computer printout to determine productivity (dollar per hour average). Assist with the accounting of kettle money. This will involve ensuring that each kettle contains a slip of paper with the date, location, worker, and time in/out and that all kettles are accounted for at the end of the day. Inventory all equipment at the end of the season. Prepares a season-ending brief. Other seasonal duties as assigned. EDUCATION REQUIREMENTS: High school diploma required. Some post-secondary education preferred. EXPERIENCE: A minimum of six months related experience; supervisory experience preferred. CERTIFICATES, LICENSES, REGISTRATIONS : Valid Washington Class B or C license with good driving record PHYSICAL REQUIREMENTS Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate a telephone. Ability to operate a desktop or laptop computer. Ability to lift up to 25 lbs. (usually file boxes). Ability to access and produce information from a computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds. Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.