Incident Manager - Pontiac, MI
Digital Technology Solutions
Job Description
Job Description
DTS is looking for Incident Manager for our direct client Position in Pontiac, MI.
Job Description:
- Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
- Quickly create, escalate, triage and track customer technology related incidents.
- Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
- Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
- Monitors mainframe control consoles, periodically checking system performance. - May assist with the review/validation of mainframe job control language.
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