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Incident Manager - Pontiac, MI

Digital Technology Solutions

Job Description

Job Description

DTS is looking for Incident Manager for our direct client Position in Pontiac, MI.

 

Job Description: 

- Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. 
- Quickly create, escalate, triage and track customer technology related incidents.
- Excellent communication skills necessary to collaborate with IT staff, customers and vendors. 
- Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services. 
- Monitors mainframe control consoles, periodically checking system performance. - May assist with the review/validation of mainframe job control language. 

 

Vacancy posted 2 days ago
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