Service Manager - 3074

Service Manager - 3074

USA:MI:Pontiac | Shop & Field Service Support | Full-Time

Summary: Under the direction of the VP, the US Service Manager plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion service jobs, continually improves and develops standards for the Service Department, works closely with the Customer Service Manager to develop and accomplish long-range operating and service sales growth goals.

Responsibilities of the Service Manager include but are not limited to:

• Performance manage your direct report(s) and provide guidance on performance managing their direct reports
• Follows, improves, and trains to all Pro-Seal and DXP policies and procedures
• Administers safety, technical, and process training as required for department
• Organizes shop to accomplish operational goals and advises VP Operations on staff requirements
• Monitors Service Department to ensure efficient use of manpower and compliance with customers' requirements
• Works with Sales Professionals to prepare technical proposals and support customer needs
• Works with the Safety Coordinator to ensure that the service department operates according to Company Safety policies, both in the shop and in the field
• Works closely with the Customer Service Manager to develop and accomplish long-range operating and service sales growth goals

Qualifications of the Service Manager include but are not limited to:

• Extensive (7-10 years minimum) experience in pump and/or other rotating equipment
• Employee management experience
• Ability to motivate team and accomplish goals
• Must have an acceptable driving record, according to company guidelines

Additional Information:

• Physical Demand: Must be able to lift up to 50lbs unassisted
• Working Conditions: Shop Environment
• Training/Certifications: N/A
• Shift Time/Overtime: Must be able to work overtime as necessary
• Travel: Travel to client sites
• Education: High School Diploma required

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.

Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.