Medical Front Desk Coordinator

Practice Assistant/Medical Front Desk Coordinator (The Lung Center / Center for Chest Disease)

Location: Boston, MA (15 Francis St – 100% On-Site)

Position Type: Temporary (8-Week Contract covering Leave of Absence; potential for extension or FTE conversion)

Pay Rate: $24.00 – $25.00 / hour (Based on experience)

Schedule: Full-Time | 40 Hours/Week (Mon–Fri 7:30 AM – 4:00 PM or 8:30 AM – 5:00 PM EST)

Job Overview

We are seeking an empathetic, detail-oriented Practice Assistant to support daily receptionist and secretarial operations within a high-volume outpatient clinical setting (The Lung Center / Center for Chest Disease).

This role manages patient check-ins/check-outs, telephone triage, and record acquisition for a busy clinic seeing 60+ patients on peak days. Prior healthcare experience is welcome but not required—comprehensive Epic EHR training will be provided for candidates with strong customer service backgrounds.

salary: $24 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Key Responsibilities

• Patient Experience & Reception: Greet patients in a warm, professional manner; perform standard check-in and check-out administrative duties to ensure smooth patient flow.
• Phone Triage & Communication: Answer incoming telephone lines promptly using department-approved etiquette and standard greetings; route calls or messages accurately.
• Patient Records Management: Obtain, organize, and document necessary patient care records with high attention to detail in the EHR system.
• Operational Support: Adhere strictly to departmental service standards, maintaining patient privacy (HIPAA) and contributing to an empathetic, welcoming clinical environment.

Qualifications & Key Requirements

• Customer Service Orientation: strong interpersonal, verbal, and written communication skills with an empathetic, present, and patient-focused mindset.
• High-Volume Capability: Comfort working in a fast-paced environment handling 60+ patients per day.
• Attention to Detail: Excellent organizational and documentation skills for accurate record management.

Preferred / Flexible Qualifications

• Experience: Prior experience in administrative, secretarial, receptionist, or customer service roles (healthcare experience is a plus, but open to transferrable skills from other service industries).
• Technical Skills: Epic EHR training will be provided; general comfort learning new computer systems quickly.

Skills

• Front Desk
• Front Desk Coordination
• Payment Acceptance
• Patient Scheduling
• Receiving Incoming Calls
• Claims Processing

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.