Medical front desk coordinator

Practice Assistant/Medical Front Desk Coordinator (The Lung Center / Center for Chest Disease)

Location: Boston, MA (15 Francis St - 100% On-Site)

Position Type: Temporary (8-Week Contract covering Leave of Absence; potential for extension or FTE conversion)

Pay Rate: $24.00 - $25.00 / hour (Based on experience)

Schedule: Full-Time | 40 Hours/Week (Mon-Fri 7:30 AM - 4:00 PM or 8:30 AM - 5:00 PM EST)

Job Overview

We are seeking an empathetic, detail-oriented Practice Assistant to support daily receptionist and secretarial operations within a high-volume outpatient clinical setting (The Lung Center / Center for Chest Disease).

This role manages patient check-ins/check-outs, telephone triage, and record acquisition for a busy clinic seeing 60+ patients on peak days. Prior healthcare experience is welcome but not required-comprehensive Epic EHR training will be provided for candidates with strong customer service backgrounds.

salary: $24 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Key Responsibilities

• Patient Experience & Reception: Greet patients in a warm, professional manner; perform standard check-in and check-out administrative duties to ensure smooth patient flow.
• Phone Triage & Communication: Answer incoming telephone lines promptly using department-approved etiquette and standard greetings; route calls or messages accurately.
• Patient Records Management: Obtain, organize, and document necessary patient care records with high attention to detail in the EHR system.
• Operational Support: Adhere strictly to departmental service standards, maintaining patient privacy (HIPAA) and contributing to an empathetic, welcoming clinical environment.

Qualifications & Key Requirements

• Customer Service Orientation: strong interpersonal, verbal, and written communication skills with an empathetic, present, and patient-focused mindset.
• High-Volume Capability: Comfort working in a fast-paced environment handling 60+ patients per day.
• Attention to Detail: Excellent organizational and documentation skills for accurate record management.

Preferred / Flexible Qualifications

• Experience: Prior experience in administrative, secretarial, receptionist, or customer service roles (healthcare experience is a plus, but open to transferrable skills from other service industries).
• Technical Skills: Epic EHR training will be provided; general comfort learning new computer systems quickly.

Skills

• Front Desk
• Front Desk Coordination
• Payment Acceptance
• Patient Scheduling
• Receiving Incoming Calls
• Claims Processing

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.