Director, Construction Services Business Development - Commercial Lines (Middle Market Construc[...]

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This Director is responsible for a team of Territory Managers (field‐based senior production underwriters) spread throughout the East Coast and the respective book of business within our Commercial Middle Market Construction Services organization. This is a remote/WFH role, requiring travel throughout the territory as well as conferences and leadership/team meetings – average travel is likely on a monthly basis, including overnight trips. Strong preference for the selected individual to be located in‐market in CT, DC, DE, NJ, NY, NC, MA, MD, PA, or VA. Job Summary Leaders who can combine analytical skills, relationship building, entrepreneurial drive, and territory ownership will thrive in this role. As a Director, you will lead a team of Construction Services Territory Managers and Field Underwriters who own the sales and underwriting relationship for commercial lines products and services, building and maintaining business relationships with agencies and/or brokers to grow sales, expand distribution, and manage portfolio performance. Key Responsibilities Monitor market conditions and confirm information gathered within market space. Research risk, environment and other factors to win accounts. Receive input and monitor risk selection, renewal retention and pricing decisions. Establish research objectives and standards for the department. Ensure methodologies and outcomes meet business and strategic objectives. Analyze portfolio performance (and individual performance) to develop appropriate actions for profitable growth. Partner with territory managers in the large account review process. Direct pricing standards and practices. Provide recommendations to leaders about underwriting strategy and opportunities. Measure and manage underwriting processing and quality using company guidelines and standards. Determine priorities and workflow standards for the department. Monitor and manage performance measurements to ensure efficiency of service delivery. Align organizational structure to drive business results. Plan, develop and integrate territory sales plans to achieve top and bottom line objectives. Translate strategic business plans into organizational direction. Create financial and operational goals, budgets and timelines to meet company standards. Drive sales strategies to develop new business, improve retention and maintain profitability. Meet with agents at member locations to help with renewals and ensure agency and account needs are met. Consult with all levels of internal and external partners regarding policies and practices. Provide recommendations regarding operational practices and procedures. Provide input into agency strategic and business plans and regional strategic business planning. Communicate strategic direction and operational plans to internal associates and external partners. Communicate policies, procedures and financial budgets that result in business objectives. Ensure awareness of strategic corporate initiatives to maintain field effectiveness. Develop and maintain strong business relationships with key groups and individuals within the commercial line market. Develop effective internal and external collaborative partnerships across all customers and related functions (e.g., Loss Control, Claims, Marketing, Nationwide Technology). Develop customer service standards for the middle‑market construction team. Drive customer service performance to established standards. Collaborate with fellow leaders to guide training within the middle market organization. Coach territory managers/account executives on pursuing commercial line business with agencies and/or brokers. Set operational expectations, goals and strategies. Provide oversight and ensure necessary internal support is provided to resolve issues and maintain service levels. Ensure agency business capabilities are assessed and emphasized as competitive advantages. Supervise associate management including performance, salary planning, training and development, workflow and organization planning, hiring, placement and disciplinary actions. Perform other responsibilities as assigned. Reporting Relationships Reports to Associate Vice President. Direct reports may include Territory Managers and Underwriters within the area defined by the job title. Typical Skills and Experience Bachelor’s degree or equivalent experience (preferred). Relevant professional designation such as CPCU or CIC (preferred). Ten years of commercial line underwriting, sales, marketing and agency management experience, middle‑market experience (preferred). Significant business management and people leadership experience (preferred). Knowledge, Abilities and Skills Advanced knowledge of property & casualty insurance operations and products, procedures and practices. Expertise in commercial lines of insurance including rating, loss control and related functions. Extensive knowledge of commercial property & casualty cases, best underwriting practices, field underwriting operations and day‑to‑day operational needs. Familiarity with all enterprise products (preferred). Excellent verbal and written communication skills to disseminate senior leadership vision. Ability to set priorities, evaluate and recommend solutions to upper management. Independent judgment with underwriting authority and adherence to company standards. Strong decision‑making ability in day‑to‑day operations. Strong drive for results and competency in building organizational talent, optimizing diversity, driving change and entrepreneurship. Job Conditions Not eligible for overtime (exempt). Heavy travel with extended stays may be required; most incumbents work from remote locations. Valid driver’s license and safe driving record required. ADA: Statements cover principal and essential functions; specific circumstances may allow or require a differently performed combination of duties. Benefits Medical, dental and vision coverage. Life insurance. Short‑term and long‑term disability coverage. Paid time off: 18 days for newly hired associates, 9 paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off. 401(k) with company match. Company‑paid pension plan. Business‑casual attire. Other benefits as described in the online benefits package. Equal Opportunity Employer Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. For NY residents, please review the state law information: Notice of Employee Rights, Protections, and Obligations ( #J-18808-Ljbffr Nationwide Mutual Insurance Company