Americas Cash Operations - Control Manager Lead - Vice President

Join our Americas Cash Operations team and help shape the future of Payment Operations. You'll play a key role in strengthening our risk and control environment, collaborating with partners across the business, and making a meaningful impact on operational resiliency and regulatory compliance.

As an Americas Cash Operations – Control Manager Lead – Vice President in Payment Operations, you will drive risk and control management across multiple locations, ensuring robust operational controls and regulatory compliance. You'll collaborate with global teams, support strategic initiatives, and help build a resilient, data-driven control environment. Your work will influence operational improvements and provide significant exposure to senior stakeholders.

Job Responsibilities
Establish and maintain effective risk and control frameworks for Americas and Global Cash Operations
Ensure regulatory compliance and audit readiness across operational processes
Build strong partnerships with Internal Audit, Compliance (CCOR), Testing Center of Excellence, Product, Technology, and Finance teams
Support the Global Command Center with resiliency model requirements and regulatory needs
Oversee change management, strategic project controls, and process reviews
Conduct root cause analysis and implement preventive actions for control issues
Coordinate internal audits, CCOR assessments, TCoE evaluations, and regulatory examinations
Support data taxonomy mapping and align with Payment Controls strategic initiatives
Ensure adequacy and testing of business resiliency plans in line with CIB Resiliency guidelines
Participate in global and regional control projects to drive operational improvements
Deliver periodic control reporting to senior stakeholders

Required Qualifications, Capabilities, and Skills
Demonstrated leadership capabilities with credibility at senior levels
Strong competency in data tools and analytical applications
Ability to assess complex business products and identify control issues
Familiarity with Payment Operations and Treasury Services product sets
Exceptional interpersonal skills in data presentation, influencing, and negotiation
Superior verbal and presentation communication abilities
Strong prioritization, decision-making, and organizational skills
Diligent, confident, and self-motivated; able to work independently and collaboratively

Preferred Qualifications, Capabilities, and Skills
People management experience
Experience leading strategic operations projects on a global scale
Adaptability and analytical thinking with a questioning mindset
Experience supporting business resiliency and continuity planning
Exposure to regulatory examination engagement
Experience with data taxonomy mapping and strategic control initiatives
Prior involvement in Payment Controls or similar risk management programs

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