Director of Training & Quality Assurance - Customer Care
NiSource Inc.
NiSource Inc. is seeking a Manager of Training & QA to lead strategy, execution, and continuous improvement of training, learning development, and quality assurance for the Customer Care Center. You will direct onboarding, ongoing skill development, coaching, and calibration to improve first contact resolution and customer satisfaction. The role requires strong leadership, program design, data analysis, and collaboration with cross-functional teams to ensure training aligns with regulatory #J-18808-Ljbffr NiSource Inc.
Vacancy posted 1 day ago
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