ERP Analyst

ERP Analyst (NetSuite Analyst)

At Bestbath, we improve lives and empower people by building bathing solutions engineered to last, with safety, style, and accessibility at the center. We are driven to create customer value and be a true partner from design through installation, with fast delivery and a seamless experience. We work with honor and respect, stay committed to results, and face problems head on. We combine meaningful work with a high-value total rewards package that can include profit sharing, low-cost employer-funded health plan options, a 401(k) match, paid time off, and role-based flexibility, plus a culture rooted in transparency, respect, and recognition.

The ERP Analyst (NetSuite Analyst) supports and continuously improves the company's NetSuite environment by partnering with cross-functional teams to optimize workflows, enhance system functionality, and ensure accurate, reliable data. This role provides day-to-day user support, assists with configuration and troubleshooting, and contributes to system enhancements, testing/UAT, documentation, and release readiness. The ERP Analyst also supports reporting and analytics (saved searches, dashboards, KPIs), participates in integration and SuiteApp efforts, and helps translate business needs into clear requirements and practical ERP solutions working closely with the ERP Systems Lead and external partners as needed.

Responsibilities & Duties

• Maintain a broad working knowledge of NetSuite functionality, configuration options, and integrations.
• Serve as a functional and technical resource for internal teams, providing timely and professional support to end users.
• Assist in system configuration, troubleshooting, and enhancement requests to improve business efficiency.
• Perform system maintenance, testing, and documentation related to updates, workflows, scripts, and SuiteApps.
• Support data management activities, including imports, reporting, dashboards, saved searches, and analytics.
• Collaborate with departments to analyze business processes and recommend solutions leveraging NetSuite capabilities.
• Participate in the design, testing, and deployment of new features, customizations, and integrations.
• Contribute to user training, documentation, and continuous improvement initiatives.
• Assist with requirements gathering, scoping, and process mapping for system-related projects.
• Partner with external vendors or consultants to resolve complex issues or support enhancement projects.
• Work closely with the ERP Systems Lead to support ongoing projects and initiatives (task execution, testing/UAT support, documentation, release readiness).

Qualifications. Knowledge & Skills

Required Qualifications:

• 2–4 years hands-on support of NetSuite (or comparable ERP), including end-user support and system enhancements.
• Proficient with Saved Searches, Reports, Dashboards/KPIs, workflows, custom fields/records/forms, and roles/permissions.
• Working knowledge of 2+ functional areas, ideally including at least one operations module (Inventory/Order Mgmt/Manufacturing/Purchasing) plus Accounting/Finance or a second ops module.
• Experience with data imports/exports, validation, reconciliation, and basic data governance practices.
• Familiarity supporting integrations (data mapping, interface fields, error triage, testing/validation).
• Able to produce clear documentation and execute testing/UAT support (test cases, defect capture, release notes), following change-control practices.
• Strong customer service orientation; can translate business issues into clear requirements and actionable system updates.
• Experience using AI tools to improve ERP analysis/documentation/support workflows.

Preferred Qualifications:

• Experience in Netsuite ERP system.
• Familiarity with performance optimization and process automation
• Exposure to multiple ERP platforms and related technologies
• Experience supporting ERP in a manufacturing or multi-site environment with inventory and operational complexity.
• Experience improving reporting accuracy and usefulness (saved searches, dashboards, KPIs, financial/operational reporting).
• Ability to evaluate and adopt AI solutions that support ERP operations and continuous improvement

Additional Skills:

• Project Management: Ability to manage multiple projects simultaneously, ensuring timely delivery and adherence to quality standards.
• Technical Proficiency: Proficiency in relevant programming languages and tools used in ERP development and integration.
• Attention to Detail: Strong attention to detail, ensuring accuracy and completeness in all tasks.
• Customer Focus: A strong focus on customer satisfaction, ensuring that the ERP system meets the needs of end users and enhances their experience.

Work Environment and Physical Demands:

• Work is performed primarily in an office environment with moderate noise level. The employee in this class is frequently subject to inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes.
• Position requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks:
• Ability to lift/move 25 pounds
• Ability to stand for prolonged periods.
• Constantly requires clarity of speech and hearing, which permits the employee to communicate effectively.
• Constantly requires clear vision to read printed materials and computer screen to accomplish work.
• Constantly requires repetitive movement of the wrists, hands, and/or fingers.

Compensation $85,000-$100,000/year.

Disclaimers Must perform the essential duties and responsibilities, with or without reasonable accommodation, efficiently and accurately without causing a significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skill required of all personnel so classified. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.

In accordance with the American Disability Act (ADA), Bestbath Systems may provide reasonable accommodations for qualified individuals with disabilities in order to enable them to perform essential job functions.