Program Manager (Business & Operations)

GT Independence Main, Sturgis, MI 49091, USA Pay or shift range: $70,000 USD to $80,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Description Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. Our Mission To help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2026/2027—a distinction reserved for top employers committed to outstanding employee experiences. The Program Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment. Responsibilities and Duties Develop and monitor key performance metrics to measure staff performance and operations functions Regularly evaluate business processes, procedures, and systems and make recommendations for improvement Participate in business development for recently acquired contracts Participate in quality improvement projects and lead efforts in continuous improvement Monitor workloads of the group and re-assign tasks appropriately Ensure payroll schedule requirements are met so that payroll is distributed on time Prepare reports Monitor and measure current compliance standards Collaborate with other managers and departments to develop, maintain, and update policies, procedures, and training materials Manage staffing, staff development, and training Build and maintain relationships with states and agencies as the key liaison Develop staff in a way that aligns with the company’s vision and values Communicate internally within the unit and with external stakeholders Apply GT Independence values to the operational group Perform other duties as assigned Education Bachelor’s Degree required; Bachelor’s in business management or business administration preferred Experience and Qualifications At least two years of operations experience Excellent written and oral communication skills Experience in supervision and leadership Extensive experience working on complex projects with critical thinking and problem solving Excellent organizational and administrative skills with demonstrated ability to meet deadlines Ability to build positive relationships and communicate with people of diverse backgrounds and abilities Experience building highly effective teams Competence in Microsoft Office Suite Competence in utilizing multiple software applications Work Environment Work is performed in a typical office setting or from a home office Benefits Team members enjoy flexible paid time off, competitive wages, and benefits Meaningful opportunities for professional growth Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr