Wesley Chapel, FL - General Manager

Job Details Job Location: Wesley Chapel The Grove 16 - Wesley Chapel, FL 33544 Education Level: 4 Year Degree Travel Percentage: None Job Shift: Any Job Overview As a committed, proactive General Manager, you will work with supporting management to hire and train staff and ensure that patrons receive excellent service. The role of a General Manager is to supervise and coordinate the entire team. They must ensure the guest receives a warm welcome and that service and equipment runs smoothly. You will also manage inventory and resources pertaining to all amenities within the building, help the marketing team with promotional events, ensure that quality and safety controls are followed, maintain current licenses, create schedules, and work with the operations team to set business objectives to increase profits and maximize customer satisfaction. You should also be able to work with and mentor diverse personalities and diffuse tense situations. Delegation of responsibilities is a must, and will help cultivate the next class of managers, but you should become competent in all tasks and processes throughout the location. This job requires you to work during the evening, on weekends, and occasionally on holidays. Responsibilities Hiring, training, motivating and coaching employees as they provide attentive, efficient service to Guests, assessing employee performance, and providing helpful feedback and training opportunities. Resolving conflicts or concerns from Guests and employees. Monitoring theatre activity and ensuring it is properly staffed. Ensuring staff members follow company policies and procedures. Keeping up to date on personnel records and certifications needed for the staff. Learning Client side of payroll software and be able to compile and submit biweekly payrolls. Maintaining a positive, empathetic, and professional attitude toward Guests and team members at all times. Responding promptly to guest requests. Staying current on new releases and upcoming movies. Communicating and coordinating as a team with your fellow colleagues. Ensure customer satisfaction and provide professional Guest support. Remaining attentive to corporate requests and mindful of related responsibilities. Monitor cost of goods sold (COGS), implement and maintain efficiencies and standards set forth by the District Operations Department and ownership. Monitor payroll hours and payroll costs, maintaining efficiencies and standards as set forth by District Operations Department and ownership. Cleaning. You will likely find yourself doing a wide variety of tasks each time you work. You might sell tickets, but still help a guest at the concession stand or lend a hand cleaning an auditorium between shows. Completing any other duties as delegated or directed by your supervisor. Qualifications Must be at least 21 years old at the time of hire. Must be willing to obtain R-Serving (for candidates 21+), Food Handler, and/or Food Manager certifications in accordance with state, county, and location-specific requirements. Religious exemptions are available upon request with written documentation for liquor liability certification. All required certifications will be paid for by the company. Must possess a current, valid Driver's License and vehicle insurance to perform necessary errands and travel for company business. Must have reliable availability to work during evenings, weekends, and holidays, and must be available to regularly open and/or close the location. Progressive management experience in the entertainment, hospitality, retail, or food service industries. Preferably direct staff management experience (hiring, scheduling, payroll, and performance coaching) for a team of 10 or more. Demonstrated ability to mentor diverse personalities and effectively delegate responsibilities. Essential Functions Leadership & People Management: Hiring, training, mentoring, and coaching a diverse staff; delegating responsibilities; assessing performance; providing continuous feedback; and cultivating future management talent. Operational Oversight: Supervising and coordinating all team activities to ensure seamless service, smooth equipment function, and a high-quality guest experience. Financial & Resource Control: Monitoring and managing costs, including Cost of Goods Sold (COGS) and payroll hours/costs, to meet business objectives, increase profits, and maximize customer satisfaction. Compliance & Safety: Ensuring staff adherence to all company policies and procedures; maintaining current licenses and certifications (e.g., R-Serving, ServSafe); and upholding quality and safety controls throughout the building. Administrative & Scheduling: Creating and managing staff schedules; processing and submitting accurate biweekly payroll; maintaining personnel records and staff certifications; and running necessary business errands (requiring a valid driver's license). Guest & Conflict Resolution: Serving as the primary point of contact for complex guest and employee conflicts or concerns, diffusing tense situations, and ensuring professional, prompt resolution. Team Integration: Staying current on new movie releases, collaborating with the marketing team on promotional events, and remaining attentive to and executing all corporate requests. Facility Upkeep: Executing hands‑on tasks, including cleaning and general upkeep, and performing varied duties (e.g., selling tickets, assisting concessions) to support the team as needed. Physical Demands Ability to frequently stand, walk, and sit for extended periods. Frequent use of hands and arms to handle, feel, and reach. Must be able to stoop, kneel, or crouch as required. Frequent use of hands and arms to handle concession items, equipment, or tools. Ability to reach, bend, stoop, kneel, or crouch as required to perform job duties. Ability to lift, move, and transport items weighing up to 50 pounds safely. Mental stamina to work in a fast‑paced environment while maintaining professionalism and guest focus. Ability to work in varying conditions, including loud auditoriums, dim lighting, and crowded environments. #J-18808-Ljbffr B&B Theatres