Technical Support Specialist

Technical Support Specialist

Skanska is searching for a Technical Support Specialist to provide excellent customer service and support to customers on a variety of tier 1 incidents and requests. This is a hybrid position based in Charlotte, North Carolina.

The Technical Support Specialist effectively triages, troubleshoots and resolves incidents and requests related to client OS (Win10, O365), Microsoft Office Suite, VPN Client, network issues, identity management, various on premise and cloud based applications, and computer hardware and peripherals. They are responsible for dispatching (including prioritizing and categorizing) the incidents and requests via the ITSM platform Service Now.

Technical Support Specialists may work to detect patterns of issues, and coordinate with staff regarding persistent problems. They have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone.

Technical Support Specialist Required Qualifications:

• 1+ years of experience installing and configuring new technology, such as hardware, operative systems, and programs or applications
• 1+ years of experience working in Windows 10, Exchange, Microsoft Office 2013/2016/O365
• 1+ years of experience managing Active Directory - creating domain accounts and security groups
• 1+ years of experience with Exchange Control Panel – creating and managing mailboxes and distribution lists
• 1+ years of experience installing and troubleshooting/diagnosing issues with applications including Citrix
• Associate's Degree in a related area and/or 1 or more years of experience in the field or in a related area in technology

Currently, the company is not considering applicants for this position who now or in the future require employment sponsorship by the company.

Our Investment in you:

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options (including medical, dental, and vision insurance plans), expert guidance, and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially, and emotionally through the big milestones and in your everyday life.
• As a Skanska community, our values ground us, and our diversity of experience propels us forward. No matter what your career stage, there's a place for you to thrive here and partner with us in shaping how our world lives, moves, and connects.
• At Skanska, we Care for Life. And we're committed to supporting your whole health and peace of mind through inclusive and personalized total rewards.
• Career Path Matrix - The Career Path Matrix is a tool for planning your career at Skanska. It brings both the functional/technical skills and leadership skills of your job together in a simple matrix.
• We're committed to your success by developing you in your role and supporting your career growth
• Compensation and financial well-being – Competitive base salary, excellent bonus program, 401k, & Employee ownership program.

Come work with us and join a winning team!

Skanska is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, sexual orientation, gender identity, national origin or citizenship status, disability, status as a protected veteran, or any other protected characteristics under federal, state, or local law.