Technical Support Specialist - CNC Machines

Are you passionate about solving complex technical challenges and keeping cutting-edge industrial machinery running at peak performance?

Biesse America is hiring a Technical Services Specialist to join our team in Charlotte, NC within the Technical Services Department. In this role, you’ll be the go-to expert for customers and field technicians, providing remote diagnostics, hands-on troubleshooting support, and guidance across complex machinery, software, and connected systems.

If you’re energized by solving technical challenges, working with cutting-edge equipment, and making a direct impact on customer success - this is your opportunity.

Why Join Us

• Work with advanced industrial technology and connected systems
• Be part of a collaborative, skilled technical team
• Gain experience across remote diagnostics, IoT, and automation
• Opportunities for continuous learning and career growth
• Make a real impact on customer success and operational uptime

What You’ll Do

• Troubleshoot with impact: Diagnose and resolve technical issues on industrial machinery using remote tools and real-time support.
• Be the first line of defense: Provide phone and remote assistance for machine alarms, performance issues, and operational questions.
• Get ahead of problems: Use predictive and preventive maintenance tools to identify and analyze machine failures before they escalate.
• Collaborate globally: Partner with field technicians during installations, maintenance, and on-site troubleshooting.
• Drive solutions: Coordinate across internal teams and escalate complex issues when on-site intervention is needed.
• Support connected systems: Work with IoT technologies, including OPCUA, to troubleshoot machine connectivity and communication.
• Contribute to quality: Assist in programming and testing electrical components before machines are shipped.
• Keep systems running: Perform PC hardware/software troubleshooting, Windows support, and networking diagnostics.
• Improve continuously: Document issues, link alarms to service tickets, and help refine knowledge systems.
• Grow your expertise: Participate in training and stay current with evolving technologies.

What We're Looking

• Foundational knowledge of electrical, mechanical, and pneumatic systems
• Ability to read and interpret schematics and technical diagrams
• Strong analytical thinking and communication skills
• Experience with industrial automation or machine troubleshooting (preferred)
• Familiarity with IoT systems or industrial communication protocols (e.g., OPCUA) a plus
• Exposure to CAD/CAM tools is helpful but not required
• Comfort working with PC hardware, software, and networking environments