Guest Experience Manager

Trilogy Excursions

Description

Lead the Team That Creates Lifelong Memories

At Trilogy Excursions, every unforgettable adventure begins long before our guests step aboard. We're looking for an energetic, hospitality-driven Guest Experience Manager to lead our Reservations & Guest Experience Team and help deliver exceptional service from the very first inquiry.

If you're passionate about developing people, solving problems, improving processes, and creating world-class guest experiences, we'd love to meet you.

What You'll Do

Lead and inspire our Reservations & Guest Experience Team
Elevate every guest interaction across phone, email, text, chat, and online platforms
Coach and develop a high-performing hospitality team
Improve booking conversion, guest satisfaction, and service quality
Lead guest recovery efforts and turn challenges into memorable experiences
Partner with Sales, Marketing, Operations, and Finance to ensure a seamless guest journey
Drive continuous improvement through technology, analytics, and innovation

Requirements

We're Looking For

5+ years of hospitality, tourism, guest services, or reservations experience
3+ years of leadership or management experience
A natural coach who enjoys building strong, engaged teams
Excellent communication and problem-solving skills
A passion for hospitality and creating exceptional guest experiences

Apply

Vacancy posted 3 days ago

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