Collections Analyst II

Job Description

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a "contract" between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.
General Job Title: Collections Analyst II Job Code: PP0004 Supervises Directly: No New or Revised: Revised Regular or At-Will: Regular Date Last Revised: 09/23/2026 Exempt or Non-Exempt: Non-Exempt Compensation Approval Signature: Union/ Non-Union: Union
Division:

Department:

Administration


CC-Collections and Escalations
Salary Schedule: District Service (DS) Cost Center Code: 600006 Grade: DS09 Essential Position: No Reports To:

Supervisor, Credit & Collections
EEO Code: Paraprofessionals Work Format Virtual


Who We Are & What We Do:
At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day-exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

Role Description:
The Collections Analyst II is responsible for performing various functions as they pertain to the collection of delinquent water and sewer accounts.

Essential Duties & Responsibilities:

• Acts as Authority representative at court proceedings (and/or administrative hearings) with DC Water's legal representative both with external and internal attorneys providing required documentation to support water and sewer charges.

• Researches and resolves billing inquiries as related to delinquent accounts and collections.
• Reviews and analyzes delinquent accounts for appropriate legal action. Informs and recommends to the supervisor a course of action for successful collection.
• Responds and prepares both subpoenaed information as well as FOIA request relative to the billing and collection for water and sewer services, impervious charges and initial orders from the Superior Court Civil Division.
• Reviews and prepares bankruptcy accounts relative to the prorating and the calculation of both pre and post petition dollars. Reviews and prepares bankruptcy and probate documents for collection.
• Establishes payment terms for customers.
• Verifies and collects outstanding balances prior to the initiation of service or distribution of permits.
• Prepares certificate of lien and lien release/redemption documents as required.
• Researches and validates account balance to provide accurate pay off certificates for the purpose of settlement by the Title Company.
• Verifies the accuracy of the cash receipts reconciliation and the customer refund process.
• Compiles and prepares monthly reports and spreadsheets using applicable software applications.
• Utilizes superior verbal and written communication skills as a part of interaction with customers.
• Performs other related duties and projects as assigned at the discretion of the Supervisor, Credit/Collection.

Supervisory Responsibilities: N/A

Key Working Relationships: Interacts with co-workers throughout the department and the Authority, other government agencies and private organizations, and with the general public.

Skills & Qualifications:
The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications
Required Experience:
Three (3) years of progressive customer service experience in a creditable collection environment.
Minimum Education Requirements: High School diploma or General Education Development (GED) certificate Required Skills:
Analytical Thinking

Detail Oriented

Verbal and Written Communication Skills

Conflict Resolution

Adaptable and Agile

Relevant Technology and Software

Ability to work flexible hours
Required Licenses & Certifications: N/A Required Languages: English Physical Requirements: General office conditions

Preferred Skills & Qualifications
Preferred Experience: N/A Preferred Education Requirements: N/A Preferred Skills: N/A Preferred Licenses & Certifications: N/A

*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.


Your Experience at DC Water:
At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life's most precious resource in the nation's capital.

• Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.

• Connect to a strong culture. Everything we do is grounded in our shared values-accountability, trust, teamwork, customer focus, safety, and wellbeing.

• Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees' individuality and unique contributions.

• Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing

The Americans with Disabilities Act prohibits discrimination against "qualified individuals with disabilities".

If a reasonable accommodation is needed to participate in the job application or interview process, to

perform essential job functions, and/or to receive other benefits and privileges of employment, please

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