Resort Concierge

Company Description The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award‑winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. It hosts events such as the WM Phoenix Open, Easter at the Princess, Summer at the Princess, and Christmas at the Princess. The hotel provides matching retirement, travel discounts, and other benefits. Benefits Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family Free meals at our on‑site employee restaurant Learning programs through our Academies designed to sharpen your skills Great Medical and Dental benefits, including two employer‑funded medical plans, meaning $0 premium if you enroll in the employee‑only tier! 401(k), Direct Deposit, etc. Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit! Job Description Delivering world‑class concierge service is at the heart of the Fairmont Scottsdale Princess experience. By anticipating guest needs, offering expert local insights, and creating personalized recommendations, you will ensure each guest enjoys an exceptional and unforgettable stay. Consistently offer professional, friendly and engaging service Assist in booking golf arrangements, dining reservations and other activities during or before the guest’s arrival Able to multi‑task and work in a high traffic area Extensive knowledge of the Valley, golf courses, restaurants and attractions Strong computer skills are required. Microsoft Office programs are a plus Assist with administrative duties Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned Qualifications Extensive knowledge of the Greater Phoenix/Scottsdale area Previous customer‑related experience required Consistently uphold a professional presence and appearance in all guest interactions Outstanding guest service skills with exceptional verbal and written communication abilities Strong computer skills, including all Microsoft Windows applications Strong interpersonal and problem‑solving abilities Highly responsible & reliable Ability to work well under pressure in a fast‑paced environmentAbility to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Adhere to Fairmont Scottsdale Princess grooming guidelines Knowledge of POS systems and hotel software, such as Opera Cloud, is an asset #J-18808-Ljbffr