PT - Spa Concierge Front Desk Attendant - Hilton Phoenix Resort at the Peak

Job Description

Job Description

The Hilton Phoenix Resort at the Peak is looking for a PT - Spa Concierge Front Desk Attendant to join our amazing Team!
**Hours: AM/PM - including weekends and holidays**

**Summary of Benefits**
• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton Hotels
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full Time and Part Time Team Members
• Holiday Pay – Full Time Team Members
• Amazing Recognition Programs/Giving Back – Community Outreach
• Trip Reduction Program – Resort off a Main Bus Line
• Tuition Reimbursement
• $2.00 – Team Member Lunch Program
• $300 Referral Program

A Spa Concierge Front Desk Attendant takes part in servicing our guests around our beautiful Resort.   This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction.  If you are outgoing and are looking for great benefits, please join our Amazing Team!

To provide the highest quality of service to the spa guests and spa members in person and on the telephone. Provide seamless service in guest reception, checkout, telephone inquiries and appointment reservations and fitness operation.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times.   Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical and computer skills.  Ability to establish and maintain effective working relationships with associates, customers and patrons.  High school diploma or equivalent preferred.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE :

This  description  excludes  non-essential  and marginal  functions  of  the  position  that  are incidental to the performance of the fundamental job duties.   Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and  in  no  way  creates  an  employment  contract,  implied  or  otherwise;  each  associate remains, at all times, an “at will” associate.